RN Call Center - Evenings (Part Time)

sanford; Fargo (ND); On-site; USD 66,000 - 100,000; Full time

Benefits offered by this job

Sign-on bonus

Comprehensive benefits

Flexible evening schedule

Job summary

Sanford Health in the United States is seeking a registered nurse for the My Sanford Nurse Call Center. This telehealth role focuses on telephone triage, patient education, and care coordination, using nursing protocols to assess symptoms and guide patients to appropriate care.

Responsibilities include remote assessment, clinical decision-making, and documenting patient interactions in EMR. A Bachelor’s in nursing and active RN licensure are required, along with BLS/ACLS/PALS certifications,

Qualifications

• Bachelor's degree in nursing and licensure in relevant states.
• Active RN license (state-specific; multistate licenses acceptable where applicable).
• Licensure requirements for states served must be obtained within 30 days.
• BLS, ACLS, and PALS certifications required and maintained.
• EEO/AA employer.

Responsibilities

• Provide telephone triage and health information using protocols.
• Educate patients and coordinate care with providers and clinics.
• Documentation in EMR with clinical judgment and crisis intervention.
• Determine appropriate level of care and referrals.

Skills

Nursing experience

Clinical assessment

EMR documentation

Education

Bachelor's degree in Nursing

Tools

EMR systems

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift:

8 Hours - Varied Shifts (United States of America)

Scheduled Weekly Hours:

24

Compensation:

Salary Range: $32.00 - $48.00

$10,000 Sign on Bonus

Union Position:

No

Department Details

The My Sanford Nurse call center provides professional telephone triage, patient education, and care coordination to support patients in accessing timely and appropriate care. This role uses clinical judgment and nursing protocols to assess symptoms, provide recommendations, and ensure continuity of care in collaboration with providers and clinic teams.

Position Details

• This position offers a flex evening schedule with overnight shifts as needed.
• Shifts: 8-hour shifts (3pm-11pm or 4pm-12am)
• Holiday Requirement: 3 holidays per year
• Weekend requirement: Every other Fri, Sat,& Sun
• Comprehensive Benefits
• $10,000 Sign on Bonus

What we're looking for

• Minimum of 3 years of nursing experience required
• Strong assessment, critical thinking, and decision-making skills
• Proficiency in electronic medical record (EMR) documentation

Why Join Us

• Utilize your nursing expertise in a phone-based, patient-focused care setting
• Be part of a supportive and collaborative nursing team
• Make a meaningful impact by guiding patients to the right level of care
• Competitive pay and comprehensive benefits

Summary

Responsible for providing telehealth services involving all ages of patients. This includes telephone triage; health information and education; and physician and service referral and other specialty access lines using established protocols, approved references, and specific medical resources.

Job Description

Demonstrates knowledge in decision-making for a diverse client population with a wide range of problems and acuity. Performs effectively in answering caller inquiries and crisis intervention following established protocols with appropriate communication and documentation. Performs ongoing, systematic assessment and data collection, focusing on physiological, psychological and cognitive status. Provides educational and resource referrals based on patient needs. Instructs patients in an articulate and professional manner based on expressed needs and available resources. Demonstrates awareness of legal issues in all aspects of telephone triage. Documents health information accurately.

Qualifications

• Bachelor's Degree in nursing preferred. Graduate from an accredited nursing program preferred, including, but not limited to, American Association of Colleges of Nursing (AACN), Accreditation Commission for Education in Nursing (ACEN), and National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA).
• Currently holds an unencumbered RN license with the State Board of Nursing where the practice of nursing is occurring and/or possess multistate licensure if in a Nurse Licensure Compact (NLC) state.
• Nurses performing nursing practice over the telephone require licensure in the states where the patients being served reside. Any additional state licensure requirements must be obtained within first 30 days of employment.
• Needs and maintains Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), and Pediatric Advanced Life Support (PALS). Obtains and subsequently maintains additional required department specific competencies and certifications.
• Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].