RN Call Center - Evening/Night Shift

Good Samaritan Society; Fargo, Northern (ND, KY); Hybrid; USD 44,000 - 66,000; Part time

Benefits offered by this job

Sign-on bonus

Comprehensive benefits

Job summary

Sanford Health in Fargo, ND is seeking a Telehealth Nurse to perform telephone triage, education, and care coordination using established protocols. You will assess patient needs, provide recommendations, and ensure continuity of care with providers and clinic teams.

This role requires an RN license and a nursing degree, with strong assessment and documentation skills. Competitive pay, comprehensive benefits, and a $10,000 sign-on bonus are offered.

Qualifications

• Bachelor’s Degree in nursing preferred; RN license required.
• Active, unencumbered RN license in the practice state and/or multi-state licensure.
• Nurses practicing over the phone require licensure in states served; additional licensure within 30 days.

Responsibilities

• Provide telehealth services involving telephone triage and education.
• Assess symptoms and provide recommendations using nursing protocols.
• Coordinate care with providers and clinic teams.
• Document health information accurately in EMR.

Skills

Nursing experience

Assessment and clinical judgment

EMR documentation proficiency

Education

Bachelor's Degree in Nursing

Unencumbered RN license

Tools

EMR systems

Job description

Careers With Purpose

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Facility: Sanford Broadway Med Ctr
Location: Fargo, ND
Address: 801 Broadway N, Fargo, ND 58102, USA
Shift: 8 Hours - Varied Shifts
Job Schedule: Flex
Weekly Hours: 20.00
Salary Range: $32.00 - $48.00

Department Details

The My Sanford Nurse call center provides professional telephone triage, patient education, and care coordination to support patients in accessing timely and appropriate care. This role uses clinical judgment and nursing protocols to assess symptoms, provide recommendations, and ensure continuity of care in collaboration with providers and clinic teams.

Position Details

This position offers 5 shifts, then 9 days off.

Shifts: Fri, Sat Sun (3p-11pm) Mon & Tues (11p-7am)

• Flex up hours for coverage
• Holiday Requirement: 3 holidays per year
• Weekend requirement: Every other Fri, Sat,& Sun
• Comprehensive Benefits
• $10,000 Sign on Bonus

What We’re Looking For:

• Minimum of 3 years of nursing experience required
• Strong assessment, critical thinking, and decision-making skills
• Proficiency in electronic medical record (EMR) documentation

Why Join Us:

• Utilize your nursing expertise in a phone-based, patient-focused care setting
• Be part of a supportive and collaborative nursing team
• Make a meaningful impact by guiding patients to the right level of care
• Competitive pay and comprehensive benefits

Job Summary

Responsible for providing telehealth services involving all ages of patients. This includes telephone triage; health information and education; and physician and service referral and other specialty access lines using established protocols, approved references, and specific medical resources. Demonstrates knowledge in decision-making for a diverse client population with a wide range of problems and acuity. Performs effectively in answering caller inquiries and crisis intervention following established protocols with appropriate communication and documentation. Performs ongoing, systematic assessment and data collection, focusing on physiological, psychological and cognitive status. Provides educational and resource referrals based on patient needs. Instructs patients in an articulate and professional manner based on expressed needs and available resources. Demonstrates awareness of legal issues in all aspects of telephone triage. Documents health information accurately.

Qualifications

Bachelor’s Degree in nursing preferred. Graduate from an accredited nursing program preferred, including, but not limited to, American Association of Colleges of Nursing (AACN), Accreditation Commission for Education in Nursing (ACEN), and National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA).

Currently holds an unencumbered RN license with the State Board of Nursing where the practice of nursing is occurring and/or possess multistate licensure if in a Nurse Licensure Compact (NLC) state.

Nurses performing nursing practice over the telephone require licensure in the states where the patients being served reside. Any additional state licensure requirements must be obtained within first 30 days of employment.

Needs and maintains Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), and Pediatric Advanced Life Support (PALS). Obtains and subsequently maintains additional required department specific competencies and certifications.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail] .

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0274242
Job Function: Nursing
Featured: No