Registered Nurse - Call Center - Part Time Evenings

Good Samaritan Society; Fargo (ND); On-site; USD 44,000 - 66,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Paid time off

Job summary

Sanford Health in Fargo, ND, is seeking a part-time Telehealth Registered Nurse for evening shifts. The role includes telephone triage, patient education, and care coordination with a focus on using nursing protocols to guide patients to appropriate care. Requires RN licensure and BLS/ACLS/PALS.

The position offers competitive pay ($32–$48/hr), a $10,000 sign-on bonus, and comprehensive benefits. Shift options include 3pm-11pm or 4pm-12am, with every other weekend coverage as needed.

Qualifications

• Bachelor’s degree in nursing preferred; graduate from an accredited nursing program preferred.
• Currently holds an unencumbered RN license with state requirements and multi-state licensure if applicable.
• Nurses must be licensed where patients reside and obtain additional licensure within 30 days of employment.
• BLS, ACLS, and PALS certifications required or maintained.

Responsibilities

• Provide telehealth services including telephone triage and patient education.
• Coordinate physician and service referrals and access lines using established protocols.
• Document health information accurately and maintain patient records in EMR.
• Assess diverse patient needs, provide clinical recommendations, and ensure care continuity.
• Communicate effectively with providers and clinic teams to guide patients.

Skills

Telephone triage

Assessment

Critical thinking

Decision-making

EMR documentation

Clinical judgment

Crisis intervention

Telehealth platform usage

Education

Bachelor’s degree in nursing

Graduate from accredited nursing program

Tools

EMR systems

Telehealth platforms

Job description

Careers With Purpose

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Facility: Sanford Broadway Med Ctr
Location: Fargo, ND
Address: 801 Broadway N, Fargo, ND 58102, USA
Shift: 8 Hours - Varied Shifts
Job Schedule: Flex
Weekly Hours: 24.00
Salary Range: $32.00 - $48.00
Pay Info: $10,000 Sign on Bonus

Department Details

The My Sanford Nurse call center provides professional telephone triage, patient education, and care coordination to support patients in accessing timely and appropriate care. This role uses clinical judgment and nursing protocols to assess symptoms, provide recommendations, and ensure continuity of care in collaboration with providers and clinic teams.

Position Details:

This position offers a part time flex evening schedule with overnight shifts as needed.

Shifts: 8-hour shifts (3pm-11pm or 4pm-12am)

Holiday Requirement: 3 holidays per year

Weekend requirement: Every other Fri, Sat, Sun

What We’re Looking For:

Minimum of 3 years of nursing experience required

Strong assessment, critical thinking, and decision-making skills

Proficiency in electronic medical record (EMR) documentation

Why Join Us:

Utilize your nursing expertise in a phone-based, patient-focused care setting

Be part of a supportive and collaborative nursing team

Make a meaningful impact by guiding patients to the right level of care

Competitive pay and comprehensive benefits

Job Summary

Responsible for providing telehealth services involving all ages of patients. This includes telephone triage; health information and education; and physician and service referral and other specialty access lines using established protocols, approved references, and specific medical resources. Demonstrates knowledge in decision-making for a diverse client population with a wide range of problems and acuity. Performs effectively in answering caller inquiries and crisis intervention following established protocols with appropriate communication and documentation. Performs ongoing, systematic assessment and data collection, focusing on physiological, psychological and cognitive status. Provides educational and resource referrals based on patient needs. Instructs patients in an articulate and professional manner based on expressed needs and available resources. Demonstrates awareness of legal issues in all aspects of telephone triage. Documents health information accurately.

Qualifications

Bachelor’s Degree in nursing preferred. Graduate from an accredited nursing program preferred, including, but not limited to, American Association of Colleges of Nursing (AACN), Accreditation Commission for Education in Nursing (ACEN), and National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA).

Currently holds an unencumbered RN license with the State Board of Nursing where the practice of nursing is occurring and/or possess multistate licensure if in a Nurse Licensure Compact (NLC) state.

Nurses performing nursing practice over the telephone require licensure in the states where the patients being served reside. Any additional state licensure requirements must be obtained within first 30 days of employment.

Needs and maintains Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), and Pediatric Advanced Life Support (PALS). Obtains and subsequently maintains additional required department specific competencies and certifications.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail] .

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0270016
Job Function: Nursing
Featured: No