Registered Nurse - Call Center - Evenings

Good Samaritan Society; Fargo (ND); On-site; USD 67,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Time off

Job summary

Sanford Health’s My Sanford Nurse call center provides telehealth services, triage, education, and care coordination to support access to timely care. This role uses nursing protocols and clinical judgment to assess symptoms, provide recommendations, and collaborate with providers.

The position requires RN licensure, a BSN preferred, and ongoing certifications such as BLS/ACLS/PALS. Evening shifts with occasional overnights are typical, and a comprehensive benefits package is offered.

Qualifications

• Bachelor’s Degree in nursing preferred.
• Graduate from an accredited nursing program preferred, including AACN/ACEN/NLN CNEA.
• RN license in the state of practice and multi-state licensure if applicable.
• State licensure required where patients reside; additional licensure within 30 days of employment.

Responsibilities

• Provide telehealth services including telephone triage, patient education, and care coordination.
• Document health information accurately in the EMR and follow established protocols.
• Assess patient needs and direct to the appropriate level of care with clear communication to providers.

Skills

Nursing experience

EMR documentation

Assessment & critical thinking

Education

Bachelor's Degree in nursing

Tools

EMR software

Job description

Careers With Purpose

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Facility: Sanford Broadway Med Ctr
Location: Fargo, ND
Address: 801 Broadway N, Fargo, ND 58102, USA
Shift: 8 Hours - Varied Shifts
Job Schedule: Flex
Weekly Hours: 32.00
Salary Range: $32.00 - $48.00
Pay Info: $10,000 Sign on Bonus

Department Details

The My Sanford Nurse call center provides professional telephone triage, patient education, and care coordination to support patients in accessing timely and appropriate care. This role uses clinical judgment and nursing protocols to assess symptoms, provide recommendations, and ensure continuity of care in collaboration with providers and clinic teams.

Position Details:

This position offers an full time evening schedule with overnights as needed.

Shifts: 8-hour shifts (3pm-11pm or 4pm-12am)

Holiday Requirement: 3 holidays per year

Weekend requirement: Every other Fri, Sat,& Sun

What We’re Looking For:

• Minimum of 3 years of nursing experience required
• Strong assessment, critical thinking, and decision‑making skills
• Proficiency in electronic medical record (EMR) documentation

Why Join Us

Utilize your nursing expertise in a phone-based, patient‑focused care setting

Be part of a supportive and collaborative nursing team

Make a meaningful impact by guiding patients to the right level of care

Competitive pay and comprehensive benefits

Job Summary

Responsible for providing telehealth services involving all ages of patients. This includes telephone triage; health information and education; and physician and service referral and other specialty access lines using established protocols, approved references, and specific medical resources. Demonstrates knowledge in decision‑making for a diverse client population with a wide range of problems and acuity. Performs effectively in answering caller inquiries and crisis intervention following established protocols with appropriate communication and documentation. Performs ongoing, systematic assessment and data collection, focusing on physiological, psychological and cognitive status. Provides educational and resource referrals based on patient needs. Instructs patients in an articulate and professional manner based on expressed needs and available resources. Demonstrates awareness of legal issues in all aspects of telephone triage. Documents health information accurately.

Qualifications

Bachelor’s Degree in nursing preferred. Graduate from an accredited nursing program preferred, including, but not limited to, American Association of Colleges of Nursing (AACN), Accreditation Commission for Education in Nursing (ACEN), and National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA).

Currently holds an unencumbered RN license with the State Board of Nursing where the practice of nursing is occurring and/or possess multistate licensure if in a Nurse Licensure Compact (NLC) state.

Nurses performing nursing practice over the telephone require licensure in the states where the patients being served reside. Any additional state licensure requirements must be obtained within first 30 days of employment.

Needs and maintains Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), and Pediatric Advanced Life Support (PALS). Obtains and subsequently maintains additional required department specific competencies and certifications.

Benefits

Sanford offers an attractive benefits package for qualifying full‑time and part‑time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home‑work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail] .

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre‑employment background screening as a condition of employment.