RN Call Center

Hospice of Northwest Ohio; Toledo, Northern (OH, KY); Hybrid; USD 39,000 - 55,000; Part time

Job summary

Hospice of Northwest Ohio is seeking a contingent RN to join our team for an average of 16 hours per week. Shifts run 8:00 a.m.–4:30 p.m. or 10:00 a.m.–6:30 p.m.

You will respond to patient needs, coordinate with the primary RN, assist with home visits, and manage orders and lab work, while upholding hospice care principles. Requirements include an Ohio RN license, BSN preferred, 2 years acute/ hospice experience, and Netsmart EMR experience.

Qualifications

• Graduate of an accredited school of registered nursing; BSN preferred.
• Currently licensed as an RN through the Ohio Board of Nursing.
• Minimum 2 years of clinical experience in acute setting; homecare or hospice experience preferred.
• Has working experience charting in an EMR system, Netsmart system preferred.
• Possesses clinical expertise related to critical thinking, assessment, problem-solving, and technical skills.
• Possesses the ability to provide basic and skilled nursing care, set priorities of care, and appropriately assess limits of intervention.
• Possesses strong verbal and written communication skills; demonstrates ability to communicate effectively with patients, families, and team members regarding care issues.
• Has the ability to work independently and within an interdisciplinary team.
• Demonstrates strong organizational, time management, and prioritization skills.
• Understands the hospice philosophy, principles of death/dying, concepts of pain/symptom management, and adult teaching/learning principles.
• Must be a licensed driver with dependable automobile that is insured in accordance with state and/or organization requirements.
• Must be CPR certified according to the American Heart Association CPR standards.
• Answers incoming phone calls from patients and families and communicates information to the primary RN or other team member as required.
• Redirects nursing visits as needed.
• Assists in responding to informational/referral phone calls.
• Maintains communication log book for evening/night service needs.
• Maintains accurate information on Patient/Family profile, including medication profile as required.
• Follows up with lab results and schedules lab work as needed.
• Assists in processing and managing physician orders.
• Assists with home visits/admissions as needed.
• Assists with record review.
• Forwards referrals to massage and music therapists.
• Participates in in-services or other continuing education to meet own needs and agency requirements.
• Responsible to learn and utilize technology made available by the agency to increase efficiency, communication and performance of duties.
• Attends staff meetings and completes all mandatory training.
• Holds in strictest confidence all patient information and discloses information and data only to persons authorized by Hospice.
• Performs other duties as assigned.

Responsibilities

• Answer incoming calls from patients and families and relay information to the RN or team.
• Redirect nursing visits as needed.
• Assist with informational/referral phone calls and maintain logs.
• Maintain patient/family profiles and medication records.
• Follow up lab results and schedule labs as needed.
• Assist with processing and managing physician orders.
• Assist with home visits/admissions as needed.
• Assist with record review and referrals to therapy services.
• Participate in continuing education and agency training.
• Use agency technology to improve efficiency and communication.

Skills

RN license

Ohio RN

EMR experience

Hospice care

Critical thinking

Team collaboration

Communication

Time management

Assessment

Education

RN license (OH)

BSN preferred

Tools

Netsmart EMR

Job description

We are looking for a contingent applicant interested in an average of 16 hours per week. The hours will be 8:00 a.m. - 4:30 p.m. or 10:00 a.m. - 6:30 p.m.

Qualification Requirements

• Graduate of an accredited school of registered nursing; BSN preferred.
• Currently licensed as an RN through the Ohio Board of Nursing.
• Minimum 2 years of clinical experience in acute setting; homecare or hospice experiencepreferred.
• Has working experience charting in an EMR system, Netsmart system preferred.
• Possesses clinical expertise related to critical thinking, assessment, problem-solving, and technical skills.
• Possesses the ability to provide basic and skilled nursing care, set priorities of care, and appropriately assess limits of intervention.
• Possesses strong verbal and written communication skills; demonstrates ability to communicate effectively with patients, families, and team members regarding care issues.
• Has the ability to work independently and within an interdisciplinary team.
• Demonstrates strong organizational, time management, and prioritization skills.
• Understands the hospice philosophy, principles of death/dying, concepts of pain/symptom management, and adult teaching/learning principles.
• Must be a licensed driver with dependable automobile that is insured in accordance with state and/or organization requirements.
• Must be CPR certified according to the American Heart Association CPR standards.
• Answers incoming phone calls from patients and families and communicates information to the primary RN or other team member as required.
• Redirects nursing visits as needed.
• Assists in responding to informational/referral phone calls.
• Maintains communication log book for evening/night service needs.
• Maintains accurate information on Patient/Family profile, including medication profile as required.
• Follows up with lab results and schedules lab work as needed.
• Assists in processing and managing physician orders.
• Assists with home visits/admissions as needed.
• Assists with record review.
• Forwards referrals to massage and music therapists.
• Participates in in-services or other continuing education to meet own needs and agency requirements.
• Responsible to learn and utilize technology made available by the agency to increase efficiency, communication and performance of duties.
• Attends staff meetings and completes all mandatory training.
• Holds in strictest confidence all patient information and discloses information and data only to persons authorized by Hospice.
• Performs other duties as assigned.

Equal Opportunity Employer
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