RN Admissions Intake

Hospice of Northwest Ohio; Toledo (OH); On-site; USD 60,000 - 75,000; Full time

Job summary

Hospice of Northwest Ohio is seeking a registered nurse to join our Admissions Intake team in Toledo, OH. The role coordinates patient referrals, pre-admission screening and bed utilization to ensure timely access to hospice care.

You will collaborate with physicians, families and interdisciplinary teams, perform pre-admission calls, verify demographics and benefits, and maintain accurate records in the Netsmart EMR.

Qualifications

• Licensed RN in Ohio; ability to obtain Michigan license.
• Minimum 2 years medical-surgical nursing experience.
• Home health, nursing home or hospice experience preferred.
• Experience coordinating admissions or triage.
• EMR experience; Netsmart preferred.
• Strong verbal and written communication skills.
• Clinical teamwork and independent work capability.
• Organizational and time-management skills.
• Must have a valid driver's license and insured vehicle.
• CPR certification per AHA standards.
• Hospice philosophy and pain/symptom management knowledge.

Responsibilities

• Coordinate admissions intake and ensure open access to care.
• Manage bed utilization and staff scheduling to meet patient needs.
• Communicate with physicians to obtain orders for certification.
• Enter referral data accurately in the EMR in a timely manner.
• Conduct pre-admission calls and verify demographics and benefits.
• Support Interdisciplinary Team care plans for admitted patients.
• Field inquiries from marketing and families; provide timely referrals.
• Attend mandatory trainings and maintain confidentiality.

Skills

RN license Ohio

Homecare experience

Triage/Coordination

EMR – Netsmart

Communication skills

Critical thinking

Organizational skills

Independence + team work

Driver with insured vehicle

CPR certification

Hospice knowledge

Education

RN – accredited program

Tools

Netsmart EMR

Job description

• Graduate of an accredited school of registered nursing.
• Currently licensed as an RN through the Ohio Board of Nursing; must be able to obtain a nursing license in Michigan.
• Minimum 2 years of medical-surgical nursing experience required; previous nursing experience in homecare, nursing home, and/or hospice is preferred.
• 1 year of experience working triage or in a coordinating capacity preferred.
• Has working experience charting in an EMR system, Netsmart system preferred.
• Possesses strong verbal and written communication skills.
• Possesses clinical expertise related to critical thinking, problem-solving, and technical skills.
• Demonstrates strong organizational, time management, and prioritization skills.
• Has the ability to work independently and within an interdisciplinary team.
• Must be a licensed driver with an automobile in good working condition and is insured in accordance with state and agency requirements.
• Must be CPR certified according to the American Heart Association CPR standards.
• Understands the hospice philosophy, principles of death/dying, concepts of pain/symptom management, and adult teaching/learning principles.
• Coordinates activities in the Admissions Intake department ensuring open access to care; manages the utilization of Inpatient beds.
• Coordinates the scheduling and direction of staff assignments in order to meet the needs of patients and families; ensures appropriate staff levels and utilization of staff.
• Identifies barriers and/or issues and reports to the Team Leader or Director.
• Fields information calls and identifies the caller’s immediate or long-term needs; attempts to convert information-only calls into a timely referral and admission.
• Communicates with physician offices to inform them of a patient/family request for hospice services and obtains orders for certification when appropriate.
• Completes data entry pertaining to incoming patients and referral information in a timely manner and reviews the information for accuracy and completeness.
• Makes pre-admission phone calls to patients and families to set up an admission and verify demographic data.
• Ensures any necessary work is completed related to insurance benefits, pre-certifications, and re-certifications.
• Works with team members to ensure the development and implementation of effective and comprehensive Interdisciplinary Team Plans of Care for patients admitted, based on patient/family needs.
• Enters call back dates into the computer for patients not admitted. Enters date of death for patients not admitted.
• Responds to inquiries generated through marketing programs by sending out requested information.
• Meets with and tours families who visit the Inpatient center requesting more information.
• May perform comprehensive evaluations and admissions services when needed.
• Attends staff meetings and completes all mandatory training.
• Responsible to learn and utilize agency technology that is assigned to improve the efficiency, communication and performance of duties.
• Holds in strictest confidence all patient information and discloses information and data only to persons authorized by Hospice.

Equal Opportunity Employer
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