RN Call Center

Hospice of Northwest Ohio; Toledo (AR); On-site; USD 30,000 - 55,000; Part time

Job summary

Hospice of Northwest Ohio is seeking a contingent RN for an average of 16 hours per week in the Ohio area. The role requires an active RN license and 2+ years of acute care experience, with hospice/homecare exposure preferred.

You will provide basic to skilled nursing care, coordinate with an interdisciplinary team, and support patients and families in a compassionate home setting. CPR certified and a valid driver’s license are required.

Qualifications

• RN licensed in Ohio; BSN preferred.
• Minimum 2 years of acute care experience; homecare or hospice preferred.
• Experience charting in EMR system (Netsmart preferred).
• Ability to communicate effectively with patients, families and team.

Responsibilities

• Answer incoming calls from patients and families and relay info to RN or team.
• Redirect nursing visits as needed and respond to referrals.
• Maintain patient/family profiles and medication profiles in the system.
• Follow up on labs and schedule lab work; process physician orders.
• Assist with home visits/admissions and record review as required.
• Attend trainings and meetings; use agency technology to improve performance.

Skills

Clinical experience

EMR experience

Critical thinking

Communication skills

Independence

Teamwork

Organization

Hospice knowledge

CPR certified

Driver with car

Education

RN license

BSN preferred

Tools

Netsmart EMR

Job description

We are looking for a contingent applicant interested in an average of 16 hours per week. The hours will be 8:00 a.m. - 4:30 p.m. or 10:00 a.m. - 6:30 p.m.

Qualification Requirements

• Graduate of an accredited school of registered nursing; BSN preferred.
• Currently licensed as an RN through the Ohio Board of Nursing.
• Minimum 2 years of clinical experience in acute setting; homecare or hospice experience preferred.
• Has working experience charting in an EMR system, Netsmart system preferred.
• Possesses clinical expertise related to critical thinking, assessment, problem-solving, and technical skills.
• Possesses the ability to provide basic and skilled nursing care, set priorities of care, and appropriately assess limits of intervention.
• Possesses strong verbal and written communication skills; demonstrates ability to communicate effectively with patients, families, and team members regarding care issues.
• Has the ability to work independently and within an interdisciplinary team.
• Demonstrates strong organizational, time management, and prioritization skills.
• Understands the hospice philosophy, principles of death/dying, concepts of pain/symptom management, and adult teaching/learning principles.
• Must be a licensed driver with dependable automobile that is insured in accordance with state and/or organization requirements.
• Must be CPR certified according to the American Heart Association CPR standards.

Essential Job Responsibilities

• Answers incoming phone calls from patients and families and communicates information to the primary RN or other team member as required.
• Redirects nursing visits as needed.
• Assists in responding to informational/referral phone calls.
• Maintains communication log book for evening/night service needs.
• Maintains accurate information on Patient/Family profile, including medication profile as required.
• Follows up with lab results and schedules lab work as needed.
• Assists in processing and managing physician orders.
• Assists with home visits/admissions as needed.
• Assists with record review.
• Forwards referrals to massage and music therapists.
• Participates in in-services or other continuing education to meet own needs and agency requirements.
• Responsible to learn and utilize technology made available by the agency to increase efficiency, communication and performance of duties.
• Attends staff meetings and completes all mandatory training.
• Holds in strictest confidence all patient information and discloses information and data only to persons authorized by Hospice.
• Performs other duties as assigned.