RMS Support Manager, LATAM (Remote)

Hyatt Hotels Corporation; Chicago (IL); Remote; USD 102,000 - 120,000; Full time

Job summary

Hyatt Hotels Corporation seeks an enthusiastic RMS Support Manager to join our Global Revenue Management team. In this role, you will support hotels and regional teams in Hyatt’s Revenue and Reservation systems and train colleagues across Revenue, Reservations, Sales, and Operations.

You will collaborate with corporate leadership and developers on RMS enhancements, and you will need Hyatt PrO and SynXis experience, plus bilingual Spanish/English capabilities.

Qualifications

• Bilingual in Spanish/English—written and spoken.
• Minimum 2 years Hyatt revenue leadership or PrO experience.
• Strong knowledge of SynXis (CRS) and PrO (RMS).
• Virtual training experience required.
• Proficient with Microsoft Office (Teams/Word/Excel/PowerPoint/Outlook).
• Based in Mexico, United States or Canada region; remote position.

Responsibilities

• Support hotels and regional/corporate users in Hyatt Revenue and Reservation systems.
• Train and communicate with Revenue, Reservations, Sales and Operations teams.
• Collaborate with corporate leadership and developers on RMS enhancements and policies.
• Provide RMS testing of enhancements, bug fixes, and new releases.

Skills

Bilingual Spanish/English

Microsoft Office

Training experience

Communication skills

Education

High School diploma

Tools

SynXis (CRS)

PrO (RMS)

Opera (PMS)

Reserve/RMT

Envision

Job description

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It\'s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

Hyatt Hotels Corporation seeks an enthusiastic RMS Support Manager to join our Global Revenue Management team. In this role, you will be collaborating closely with the broader corporate and regional teams and hotels, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what\'s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We\'re proud to have earned a place on Fortune\'s prestigious 100 Best Companies to Work For® list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We\'re proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

A RMS Support Manager provides the critical role of supporting the hotels and regional/corporate users in the use of Hyatt’s Revenue and Reservation systems. To be successful they must have a full end to end understanding of these systems and the periphery systems that influence them. This role will be required to support, train, and communicate effectively with Revenue, Reservations, Sales, and Operations colleagues at all levels of the organization. The RMS Managers will also need to collaborate with corporate leadership and developers as it pertains to RMS enhancements, policies, and procedures. Since this position focuses on supporting and training Hyatt Revenue systems, this person must have DORM experience from a Hyatt Hotel or experience with Hyatt PrO. This position will support hotels in China so bilingual in Mandarin/English in both reading and writing is a must.

• Revenue Management System Support: Key knowledge of Hyatt PrO, SynXis, Reserve, RMT and Hy-Res.
• Involvement in Opera and Envision support related to Revenue Systems Impacts
• Facilitates Revenue/Reservations Management Systems Training Classes
• Facilitates New RMS Enhancements and Roll Out Training and Support RMS Testing of enhancements, bug fixes, new releases, etc

Qualifications

Experience Required

• This role is based in either Mexico, United States or Canada region and is a remote based position.
• Bilingual in Spanish/English – written and spoken
• Minimum of 2 years of Hyatt property experience in Revenue leadership or similar experience utilizing Hyatt PrO.
• Must be highly skilled with system/function knowledge of SynXis (CRS) and PrO (RMS)
• Must have virtual training experience.
• Must be proficient in Microsoft Office applications including Teams, Word, Excel, PowerPoint, and Outlook
• Ability to multi-task in high paced environment and work independently with high efficiency and professionalism.
• Strong verbal and written communication skills.
• Proven ability to creatively solve problems.
• Must be open minded and able to adapt to a fast-paced, changing environment and champion change.
• Ability to use independent judgement and when necessary, act as sole decision maker when interacting with hotels.
• Schedule flexibility is required up to and including occasional evening, overnight, early morning and weekend hours.
• Willingness and ability to travel for training sessions and/or corporate meetings.
• Ability to relate to hotels and deliver authentic, experienced based training with knowledge to go into live systems for demonstrations and examples in both a live and virtual environment.
• High School education is required.

Experience Preferred

• Opera (PMS) and Reserve/RMT experience a plus

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? We\'d love to consider your unique experiences and how you could make Hyatt even better.

The salary range for this position is $102,000 - $120,000

The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.

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