RMS & Records Support Technician I

Knox County; Tennessee; On-site; USD 30,000 - 40,000; Full time

Job summary

Knox County is hiring a Support Services Technician I to manage incoming calls and generate incident reports. The role involves inputting data into the Records Management System, managing print queues, and troubleshooting system issues. Required education includes a high school diploma or equivalent, and no prior experience is necessary. The candidate should possess knowledge of computer input and retrieval. This position may require flexibility in working hours as dictated by departmental needs.

Qualifications

• Must be able to read and comprehend English language directives.
• No prior experience needed.
• Must maintain ability to work any hours, any shift, and any days off.

Responsibilities

• Field departmental incoming telephone calls.
• Input data from law enforcement forms into RMS.
• Manage devices and print queues.

Skills

Knowledge of input and retrieval into computers

Education

High school diploma or equivalent

Tools

Multi-line telephone

Job description

Knox County is hiring a Support Services Technician I to manage incoming calls and generate incident reports. The role involves inputting data into the Records Management System, managing print queues, and troubleshooting system issues. Required education includes a high school diploma or equivalent, and no prior experience is necessary. The candidate should possess knowledge of computer input and retrieval. This position may require flexibility in working hours as dictated by departmental needs.