KNOX COUNTY SHERIFFS OFFICE- SUPPORT SERVICES TECHNICIAN I

Knox County; Tennessee; On-site; USD 30,000 - 40,000; Full time

Job summary

Knox County is hiring a Support Services Technician I to manage incoming calls and generate incident reports. The role involves inputting data into the Records Management System, managing print queues, and troubleshooting system issues. Required education includes a high school diploma or equivalent, and no prior experience is necessary. The candidate should possess knowledge of computer input and retrieval. This position may require flexibility in working hours as dictated by departmental needs.

Qualifications

• Must be able to read and comprehend English language directives.
• No prior experience needed.
• Must maintain ability to work any hours, any shift, and any days off.

Responsibilities

• Field departmental incoming telephone calls.
• Input data from law enforcement forms into RMS.
• Manage devices and print queues.

Skills

Knowledge of input and retrieval into computers

Education

High school diploma or equivalent

Tools

Multi-line telephone

Job description

KNOX COUNTY SHERIFFS OFFICE- SUPPORT SERVICES TECHNICIAN I

Position Summary

The Support Services Technician-I has the primary responsibility of fielding departmental incoming telephone calls and generating non-emergency incident reports

Required Duties

The following are required duties of this position:

• Inputs data from law enforcement forms into Records Management System (RMS)
• Queries computerized databases
• Performs various operational duties such as managing devices and print queues; monitoring system messages, etc.
• Troubleshoots system malfunctions.
• Generates, prints and distributes various reports both internally and externally by request.
• Other duties as assigned.

Education and Training Required

The following are the educational and/or training requirements for this position:

• Must be able to read and comprehend English language directives, training materials, and other documentation.
• High school diploma or equivalent required.

Experience Required

The following experience is required for this position:

• No experience needed.

Knowledge, Skills and Abilities

The following non-physical knowledge, skills and abilities are required for this position:

• Knowledge of input and retrieval into computers.

Physical Abilities

The following physical ability(s) is/are required for this position:

• Must be physically able to operate a variety of office equipment.
• Must maintain the ability to work any hours, any shift and any days off during your career.

Position-Specific Responsibilities

The following responsibilities are required for this position:

• Executes other responsibilities as assigned by the Sheriff, Chief Deputy, or supervisor.
• Position is also responsible for managing data as the record copy holder of the records management staff.

Tools, Machinery and Equipment

Ability to operate or use the following machinery and/or equipment is required for this position:

• Multi-line telephone

The Knox County Sheriff’s Office is an equal opportunity employer.