RMA TECHNICIAN/ GUNSMITH

Christensen Arms; Gunnison (UT); On-site; USD 52,000 - 64,000; Full time

Job summary

Christensen Arms is seeking an experienced RMA Technician/Gunsmith to diagnose, repair, test, and document firearm issues received through the RMA process. You will collaborate with Quality, Customer Service, Engineering, and Production to ensure each firearm meets high standards for quality, accuracy, and performance.

Responsibilities include operating mills and lathes, performing assembly/disassembly, testing to achieve ½ MOA, and maintaining thorough documentation in Excel and ERP systems.

Qualifications

• Associate degree or equivalent vocational training in Gunsmithing, Machining, Firearms Technology, or related field.
• Professional gunsmithing experience.
• Strong understanding of firearm diagnostics, repair, and mechanical troubleshooting.
• Experience operating manual mills and lathes.
• Knowledge of Remington 700 and Remington 700-style actions, AR-15/AR-10 platforms, and 1911 pistols.
• Experience using precision measuring instruments, including calipers, gauges, and borescopes.
• Intermediate computer proficiency (Excel, Word, Outlook, ERP or manufacturing software).
• Excellent attention to detail and commitment to quality.
• Strong written and verbal communication skills.

Responsibilities

• Diagnose, troubleshoot, and repair firearms returned through the RMA process.
• Perform firearm assembly, disassembly, fitting, and functional testing.
• Operate manual mills and lathes to manufacture or modify firearm components.
• Test repaired firearms and demonstrate ½ MOA accuracy per testing procedures.
• Document repairs, testing results, and corrective actions using Excel and ERP systems.
• Communicate technical findings with Customer Service, Production, Engineering and Quality teams.
• Analyze customer returns to identify recurring trends for product improvement.
• Provide accurate repair data and technical reports to QA.
• Suggest and support continuous improvement to enhance quality and efficiency.
• Maintain firearms, tooling, and testing equipment in safe condition.
• Follow all SOPs and safety procedures.

Skills

Gunsmithing

Mechanical troubleshooting

Precision measurement

Communication

Independent work

Education

Associate degree or equivalent

Tools

Manual mills and lathes

ERP software

Borescopes

Calipers

Microsoft Excel

Job description

Position Overview

Christensen Arms is seeking a skilled RMA Technician/Gunsmith to join our Manufacturing team. The role involves diagnosing, repairing, testing, and documenting firearm issues received through our Return Material Authorization (RMA) process. You will collaborate with Quality, Customer Service, Engineering, and Production teams to ensure every firearm meets the company’s high standards for quality, accuracy, and performance.

Key Responsibilities

• Diagnose, troubleshoot, and repair firearms returned through the RMA process.
• Perform firearm assembly, disassembly, fitting, and functional testing.
• Operate manual machine tools, including mills and lathes, to manufacture or modify firearm components.
• Test repaired firearms and consistently demonstrate the ability to produce ½ MOA accuracy while following established testing procedures.
• Document repairs, testing results, and corrective actions using Microsoft Excel and company ERP/software systems.
• Communicate technical findings clearly with Customer Service, Production, Engineering, and Quality teams.
• Analyze customer returns and identify recurring trends to support continuous product improvement.
• Collaborate with the Quality Assurance team by providing accurate repair data and technical reports.
• Recommend and support continuous improvement initiatives to improve product quality, repair efficiency, and customer satisfaction.
• Maintain firearms, tooling, and testing equipment in safe and operational condition.
• Follow all company safety procedures, quality standards, and standard operating procedures (SOPs).

Required Qualifications

• Associate degree, Technical Certificate, Gunsmithing Certificate, or equivalent vocational training in Gunsmithing, Machining, Firearms Technology, or a related field.
• Professional gunsmithing experience.
• Strong understanding of firearm diagnostics, repair, and mechanical troubleshooting.
• Experience operating manual mills and lathes.
• Knowledge of:
  • Remington 700 and Remington 700‑style actions
  • AR‑15 and AR‑10 platforms
  • 1911 pistols
  • Headspace measurement and inspection
• Experience using precision measuring instruments, including calipers, gauges, and borescopes.
• Intermediate computer proficiency, including Microsoft Excel, Word, Outlook, and ERP or manufacturing software.
• Excellent attention to detail and commitment to quality.
• Strong written and verbal communication skills.
• Ability to work independently while contributing effectively to a collaborative team environment.

Preferred Qualifications

• Experience in a firearms manufacturing environment.
• Familiarity with lean manufacturing or continuous improvement methodologies.
• Experience with quality documentation and root cause analysis.
• Knowledge of firearm accuracy testing and ballistics.

What Makes You Successful

• Takes ownership of repairs from diagnosis through final verification.
• Produces consistently high-quality workmanship with minimal rework.
• Demonstrates exceptional attention to detail and mechanical precision.
• Balances quality, efficiency, and customer satisfaction effectively.
• Maintains accurate documentation and communicates technical information clearly.
• Actively contributes ideas to improve products, processes, and customer experience.
• Works safely while maintaining a clean and organized work area.