RMA System Technician

Advantech USA; Tustin (CA); On-site; Full time

Benefits offered by this job

Generous benefits package including medical, dental, and vision

401(k) with company match

Generous vacation and paid holidays

Job summary

A leader in embedded computing solutions is seeking an RMA Systems Technician in Tustin, California. This role involves diagnosing, testing, and repairing returned embedded systems and industrial hardware. Ideal candidates will have at least three years of technical support experience and a strong background in hardware troubleshooting. The job offers competitive pay and a comprehensive benefits package. The position requires close collaboration with engineering and customer service teams, emphasizing effective communication and a detail-oriented mindset.

Qualifications

• Minimum of three years of experience in hardware and software troubleshooting.
• Strong technical knowledge of computer hardware and embedded systems.
• Experience in a technical support, repair, or manufacturing environment.

Responsibilities

• Perform diagnostic testing and troubleshooting on returned embedded systems.
• Utilize electronic measuring instruments to evaluate system performance.
• Update repair and refurbishment details accurately within the eRMA system.

Skills

Troubleshooting

Analytical skills

Attention to detail

Microsoft Office proficiency

Communication skills

Education

Associate’s degree in Electronics or related field

Formal technical training (3+ years)

Tools

Oscilloscopes

Multimeters

Test fixtures

Job description

RMA Systems Technician is responsible for diagnosing, testing, repairing, and refurbishing returned embedded computing systems and industrial hardware within Advantech’s Return Merchandise Authorization (RMA) operations. This role supports system-level troubleshooting, component replacement, and functional validation to ensure repaired products meet quality and performance standards.

Working closely with Engineering, Quality, and Customer Service teams, the RMA Systems Technician documents repair activity, identifies failure trends, and helps maintain efficient turnaround times. The ideal candidate brings strong hands‑on technical experience, attention to detail, and the ability to work effectively in a fast‑paced repair and service environment.

Responsibilities:

• Perform diagnostic testing, troubleshooting, repair, and rework of returned embedded systems, industrial PCs, and related hardware.
• Utilize electronic measuring instruments including oscilloscopes, programmable testers, multimeters, power supplies, and test fixtures to evaluate system performance.
• Execute functional, assembly, and engineering change tests in accordance with established SOPs and service procedures.
• Review service BOMs, schematics, and PCB layouts to support troubleshooting and parts replacement activities.
• Perform soldering and rework of surface‑mount components, CPU sockets, and BGA chipsets as required.
• Update repair, rework, and refurbishment details accurately within the eRMA system, documenting materials used and technical actions performed.
• Communicate repair status and technical findings to Supervisors, Application Engineers, Product Managers, and Customer Service teams as needed.
• Identify recurring failure trends and escalate concerns regarding components, raw materials, or test fixtures to leadership.
• Support spare parts evaluation and procurement needs related to repair activities.
• Assist in maintaining test equipment, fixtures, and technical documentation.
• Perform additional duties and technical projects as assigned.

Qualifications:

• Associate’s degree in Electronics, Computer Technology, Engineering Technology, or a related technical field, or equivalent hands‑on experience.
• Completion of formal technical training (3+ years) or comparable vocational/technical education required.
• Minimum of three (3) years of experience in hardware and software troubleshooting within a technical support, repair, or manufacturing environment.
• Strong technical knowledge of computer hardware, embedded systems, and Microsoft operating systems.
• Experience diagnosing and repairing system‑level hardware and related components.
• Relevant product or technical certifications preferred.
• Experience working in a customer‑facing or collaborative team environment.
• Strong analytical and problem‑solving skills with attention to technical detail.
• Ability to manage multiple priorities and adapt to changing workloads and deadlines.
• Self‑motivated, detail‑oriented team player with strong organizational and time‑management skills.
• Clear and professional verbal and written communication skills.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Competitive salary dependent on experience (DOE)
• Winning culture with a friendly, team‑oriented environment!
• Generous benefits package including medical, dental, vision, long‑term disability, and life insurance.
• Employee Assistance Program (EAP)
• 401(k) with company match
• Generous vacation and paid holidays package
• Company events, and lunches
• Referral Bonus

About Advantech

Founded in 1983, Advantech is a leader in providing trusted innovative embedded and automation products and solutions. Advantech offers comprehensive system integration, hardware, software, customer‑centric design services, and global logistics support; all backed by industry‑leading front and back‑office e‑business solutions. Advantech has always been an innovator in the development and manufacture of high‑quality, high‑performance computing platforms.

We cooperate closely with our partners to help provide complete solutions for a wide array of applications across a diverse range of industries. To realize our corporate vision of Enabling an Intelligent Planet, Advantech will continue collaborating and partnering for Smart city & IoT Solutions.

World‑class Recognition

Advantech is an authorized alliance partner of both Intel® and Microsoft®. Our customers will find the technologies we use inside our products to be widely compatible with other products in the global marketplace. In 2018 and 2019, Interbrand, the world‑renowned brand consulting firm, once again recognized Advantech efforts to build a trusted, global brand; it also symbolizes a promise we gave to our business partners, which was to do our best to keep building a trustworthy brand that is recognized everywhere in the world. Advantech was selected as Interbrand’s #5 best Taiwan Global Brand in 2018.

Work Authorization:

To conform to U.S. Government export regulations (ITAR), applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8. U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. More information can be found at https://www.pmddtc.state.gov/regulations_laws/itar.html

Advantech is proud to be an Equal Employment Opportunity employer. We accept applications directly from candidates only and will not be responsible for any recruiting agency fees absent a formal agreement.