RMA Quality Project Manager - Onsite, Cross-Functional

Insight Global; Fairfield (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Insight Global is seeking an RMA Project Manager in Fairfield, OH to oversee the full Return Material Authorization process from initiation to final resolution. The role requires coordinating with Engineering, Production, Purchasing, Logistics, suppliers, and customers to investigate issues, drive corrective actions, and ensure timely resolution of returned products.

The ideal candidate has 3+ years in manufacturing or related fields, strong communication skills, and experience with ISO

Qualifications

• 3+ years in manufacturing, aerospace, industrial equipment, engineering, or a related technical environment.

Responsibilities

• Manage customer, supplier, and internal RMAs from initiation through evaluation, repair, disposition, return, and final closure.
• Serve as the primary point of contact for customers and suppliers regarding return requests, documentation requirements, status updates, and resolutions.
• Coordinate the receipt, identification, inspection, evaluation, testing, repair, and shipment of returned products.
• Track multiple RMAs, action items, open issues, and project milestones to ensure timely completion.
• Review engineering drawings, specifications, certifications, purchase order requirements, and quality records to determine product compliance.
• Document product condition, inspection findings, evaluation results, discrepancies, and traceability information.
• Coordinate activities among Quality, Engineering, Production, Purchasing, Logistics, customers, suppliers, and service providers.
• Maintain accurate RMA and quality records within ERP systems, tracking logs, and documentation databases.

Skills

Cross-functional coordination

Customer communication

Attention to detail

Problem solving

Reading engineering drawings

Tools

ERP/MRP systems

MS Excel

Job description

Insight Global is seeking an RMA Project Manager in Fairfield, OH to oversee the full Return Material Authorization process from initiation to final resolution. The role requires coordinating with Engineering, Production, Purchasing, Logistics, suppliers, and customers to investigate issues, drive corrective actions, and ensure timely resolution of returned products.

The ideal candidate has 3+ years in manufacturing or related fields, strong communication skills, and experience with ISO