RMA Project Manager (Manufacturing)

Insight Global; Fairfield (OH); On-site; USD 48,000 - 62,000; Full time

Job summary

Insight Global seeks an RMA Project Manager to join a fully onsite team in Fairfield, OH, working Mon-Fri from 7:00 AM to 3:30 PM. You will own the full RMA lifecycle, coordinating between Engineering, Production, Purchasing, Logistics, customers, and suppliers to ensure compliance with ISO 9001 and AS9100.

This contract-to-hire role requires strong project coordination, MRB support, and precise ERP/MRP data tracking.

Qualifications

• 3+ years of experience in project management/coordination or related technical manufacturing environment.
• Experience in ISO 9001 and/or AS9100 environments is required.
• Experience coordinating multiple projects and cross-functional deliverables.
• Ability to read engineering drawings, blueprints, purchase orders, and technical specs.

Responsibilities

• Own and coordinate RMA activities from intake through evaluation, repair, and disposition.
• Serve as central hub between Engineering, Production, Purchasing, and Logistics.
• Communicate with customers and suppliers about return instructions and status updates.
• Review supplier documentation and quality records to ensure ISO/AS9100 alignment.
• Support MRB activities, CAPA, and nonconformance reporting.
• Maintain digital records in the ERP/MRP system and track deadlines.

Skills

Project management

Quality assurance

MRB coordination

Engineering drawings

Cross-functional coordination

Tools

ERP/MRP software

MS Office (Outlook, Word, Excel)

Job description

Job Description

Insight Global is seeking an RMA Project Manager to join an industrial machinery manufacturer fully onsite in Fairfield, OH (Shift: Mon-Fri, 7:00 AM - 3:30 PM).

This is a highly visible, cross-functional role responsible for owning and managing the full lifecycle of Return Material Authorization (RMA) process from initial customer intake through technical evaluation and final resolution. This position serves as the primary operational bridge between Engineering, Production, Purchasing, Logistics, customers, suppliers, and outside service providers to resolve material roadblocks and ensure strict alignment with customer, engineering, and Quality Management System (QMS) requirements.

Key Duties & Responsibilities

• End-to-End RMA Management: Own and coordinate customer, supplier, and internal Return Material Authorization (RMA) activities from initial intake through technical product evaluation, inspection, repair, and final material disposition.
• Cross-Functional Coordination: Act as the central hub between Engineering, Production, Purchasing, and Logistics to track deliverables, drive failure investigations, and resolve material bottlenecks on the shop floor.
• Stakeholder Communication: Serve as the primary point of contact for customers and suppliers regarding return instructions, status updates, evaluation results, and final disposition.
• Quality Compliance & Documentation: Review supplier documentation, certificates of conformance, and quality records to ensure alignment with internal procedures and ISO 9001 / AS9100 frameworks.
• Material Review Board (MRB) Support: Coordinate and support MRB activities, nonconformance reporting, and corrective/preventive action loops (CAPA).
• System & Data Tracking: Maintain flawless digital records within the ERP/MRP system, tracking action items, deadlines, and quality trends to support continuous process improvement.

This is a contract-to-hire opportunity intended for candidates interested in long-term employment. The hourly pay ranges from $35/hr - $45/hr.

Exact compensation may vary and will be based on several factors, including skills, experience, and education.

Skills and Requirements

• 3+ years of experience in project management/coordination, manufacturing operations, quality assurance, supplier quality, or a related technical manufacturing environment.
• Proven experience working within an ISO 9001 and/or AS9100 certified environment is required.
• Experience coordinating multiple projects, tracking action items, and managing cross-functional deliverables.
• Strong working knowledge of material returns (RMA), nonconforming material control, Material Review Board (MRB) coordination, and corrective actions (CAPA).
• Ability to read and interpret engineering drawings, blueprints, purchase orders, and technical customer specifications.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel), and experience with ERP/MRP software.
• Background in aerospace, gas turbine, power generation, rotating equipment, or other highly regulated manufacturing industries is highly preferred.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].