RMA Lead - First Shift

Hyve Solutions; Olive Branch (MS); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

FSA

HSA

Mental Health Care

401K with match

Paid Holidays

Tuition Reimbursement

Perks at Work

LEAP Program

MyFlexPay

Job summary

Hyve Solutions in Olive Branch, Mississippi is seeking an experienced RMA Lead to coordinate daily returned-material activities and guide the RMA team through accurate receiving, tracking, and processing of returns.

You will verify part numbers and documentation, record movements in company systems, label and organize materials, and collaborate with repair, quality, inventory, and shipping to ensure timely disposition and strict traceability.

Qualifications

• Experience in RMA, warehouse operations, inventory control, or shipping and receiving.
• Previous team lead or employee training experience preferred.
• Strong attention to detail, organization, and communication skills.
• Familiarity with inventory systems and Microsoft Office.
• Ability to prioritize work in a fast-paced manufacturing environment.

Responsibilities

• Coordinate daily RMA workflow and assign tasks based on priorities.
• Receive returned products and verify part numbers, serial numbers, quantities, and supporting documentation.
• Record returns and inventory movements accurately in company systems.
• Label, organize, and maintain traceability of returned materials.
• Coordinate with repair, quality, inventory, and shipping teams on product disposition.
• Investigate discrepancies and elevate damaged products, missing documentation, or processing delays.
• Train team members on procedures, material handling, and documentation requirements.
• Monitor outstanding returns and support timely processing.
• Maintain an organized work area and follow safety and applicable ESD procedures.
• Identify opportunities to improve accuracy and turnaround time.

Skills

RMA operations

Warehouse operations

Inventory control

Shipping and receiving

Attention to detail

Team leadership

Training

Tools

Microsoft Office

Inventory software

Job description

Hyve Company Overview

Hyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through dep technical partnerships and co-innovation, and supply chain clarity. Hyve’s integrated ODM, CM, and SI capabilities eliminate vendor complexity while accelerating time-to-market with single-partner accountability from design through scale. The company co-innovates with deep engineering expertise, treating customer success as its own while building tomorrow’s digital infrastructure.

The RMA (Return Merchandise Authorization) Lead coordinates daily returned-material activities and helps guide the RMA team. This hands-on role supports accurate receiving, tracking, storage, and movement of returned products while maintaining quality, safety, and productivity standards.

Key Responsibilities

• Coordinate daily RMA workflow and assign tasks based on priorities.
• Receive returned products and verify part numbers, serial numbers, quantities, and supporting documentation.
• Record returns and inventory movements accurately in company systems.
• Label, organize, and maintain traceability of returned materials.
• Coordinate with repair, quality, inventory, and shipping teams on product disposition.
• Investigate discrepancies and elevate damaged products, missing documentation, or processing delays.
• Train team members on procedures, material handling, and documentation requirements.
• Monitor outstanding returns and support timely processing.
• Maintain an organized work area and follow safety and applicable ESD procedures.
• Identify opportunities to improve accuracy and turnaround time.

Suggested Qualifications

• Experience in RMA, warehouse operations, inventory control, or shipping and receiving.
• Previous team lead or employee training experience preferred.
• Strong attention to detail, organization, and communication skills.
• Familiarity with inventory systems and Microsoft Office.
• Ability to prioritize work in a fast-paced manufacturing environment.

What’s in it for you

Benefit Insurance

• Flexible Spending Account (FSA)

• Health Savings Account (HSA)

• Mental Health Care

• 401K with match

• Paid Holidays, Vacation & Sick Days

• Tuition Reimbursement

• Perks at Work

• LEAP Program

• MyFlexPay

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We are committed to creating an inclusive environment for all employees.

What’s in it for you

Benefit Insurance

• Flexible Spending Account (FSA)

• Health Savings Account (HSA)

• Mental Health Care

• 401K with match

• Paid Holidays, Vacation & Sick Days

• Tuition Reimbursement

• Perks at Work

• LEAP Program

• MyFlexPay

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We are committed to creating an inclusive environment for all employees.