RMA Manufacturing Manager

Elma Electronic Inc.; Fremont (CA); On-site; USD 125,000 - 140,000; Full time

Job summary

Elma Electronic Inc. in Fremont, CA is seeking an experienced Manager, RMA Manufacturing to lead our RMA operations, overseeing warranty, diagnostics, repair, and disposition while driving quality, throughput, cost control, and customer satisfaction.

The ideal candidate will have 6–10 years in electronics assembly with 2–3 years in a supervisory role, strong leadership, RCCA expertise, and experience with ERP systems such as Microsoft Dynamics 365.

Qualifications

• 6–10 years of experience in electronics assembly production with 2–3 years in supervision.
• Strong knowledge of electronic assemblies, system integration, manufacturing drawings, and mechanical design principles.
• Experience with RCCA, process improvement, quality systems and PPAP procedures.
• Experience supporting design changes, ECOs or redesigns related to field failures or RMA trends.
• Strong leadership, communication, conflict-resolution, analytical and presentation skills.

Responsibilities

• Lead day-to-day RMA manufacturing operations, personnel, workflow, and repair priorities.
• Plan resources and schedules to meet customer delivery commitments and production targets.
• Manage the complete RMA process from receipt and work-order creation through repair and final disposition.
• Lead failure trend analysis, RCCA, and continuous improvement initiatives.
• Drive improvements in quality, throughput, cost, productivity, and customer experience.
• Ensure repair operations meet internal quality standards, customer requirements, and safety expectations.
• Manage RMA-related costs, material requirements, and resource constraints.
• Partner cross-functionally with Operations, Supply Chain, Manufacturing Engineering, PMO, and other support teams.
• Coach and develop RMA technicians while maintaining strong performance and operational standards.
• Support customer discussions when needed regarding product condition, repair status, and corrective actions.

Skills

Electronics assembly

Leadership

Process improvement

Quality systems

Failure analysis

Education

Bachelor’s degree in Electronics Engineering

Tools

Microsoft Dynamics 365

Job description

Elma Electronic Inc. is a global leader and industry innovator in advanced embedded computing solutions. Our products and integrated platforms are based on a set of modular building blocks such as, precision hardware components, rotary switches, and embedded computing boards.

As a global organization, we stay close to our customers and partners worldwide with sales, design, and manufacturing facilities across three continents.

Your Solution Partner.

We are seeking an experienced Manager, RMA Manufacturing to lead our RMA operations in Fremont, CA. This role oversees the full lifecycle of returned products, including warranty, upgrades, diagnostics, verification, repair, and final disposition, while driving quality, throughput, cost performance, and customer satisfaction.

The ideal candidate brings strong leadership experience within electronics manufacturing, repair, or MRO environments and the technical expertise to troubleshoot complex electronic assemblies and guide repair activities.

What You Will Do

• Lead day-to-day RMA manufacturing operations, personnel, workflow, and repair priorities.
• Plan resources and schedules to meet customer delivery commitments and production targets.
• Manage the complete RMA process from receipt and work-order creation through repair and final disposition.
• Lead failure trend analysis, Root Cause and Corrective Action (RCCA), and continuous improvement initiatives.
• Drive improvements in quality, throughput, cost, productivity, and customer experience.
• Ensure repair operations meet internal quality standards, customer requirements, and safety expectations.
• Manage RMA-related costs, material requirements, and resource constraints.
• Partner cross-functionally with Operations, Supply Chain, Manufacturing Engineering, PMO, and other support teams.
• Coach and develop RMA technicians while maintaining strong performance and operational standards.
• Support customer discussions when needed regarding product condition, repair status, and corrective actions.

What We Are Looking For

• Bachelor’s degree in Electronics Engineering.
• 6–10 years of experience in electronics assembly production, including 2–3 years in a supervisory or management role.
• Strong knowledge of electronic assemblies, system integration, manufacturing drawings, and mechanical design principles.
• Experience with backplane architecture, high-density connectors, multilayer PCBs, testing methodologies, and failure analysis.
• Experience in aftermarket, MRO and/or repair environments.
• Strong knowledge of RCCA, process improvement, quality systems, and PPAP procedures.
• Experience supporting design changes, ECOs, or redesigns related to field failures or RMA trends.
• Strong leadership, communication, conflict-resolution, analytical, and presentation skills.
• Experience with ERP systems; Microsoft Dynamics 365 preferred.

Salary Range: $125,000–$140,000 annually

If you are a hands-on manufacturing leader who combines technical electronics expertise with strong people leadership and a continuous-improvement mindset, we would love to hear from you.

Elma Electronic is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.