RMA Failure Analysis Planner & On-site Engineer

Advanced Micro Devices, Inc.; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Advanced Micro Devices, Inc. in Austin, TX seeks a Failure Analysis (FA) Planner and On-site Engineer to oversee FA activities for RMAs at a third-party center. You will coordinate planning, track status, and ensure timely disposition with AMD Quality Service Centers for potential L2 analysis.

The role requires strong planning, analytical skills, and ability to collaborate with contract manufacturers and cross-functional teams. On-site work is required with opportunities to improve RMA processes.

Qualifications

• Experience in RMA operations, repair, debug, validation, failure analysis, manufacturing, or quality engineering.
• Strong knowledge of PCBA and GPU product diagnostics, failure analysis, debug techniques, and manufacturing processes.
• Ability to review failure analysis data, test logs, inspection results, and technical documentation to drive disposition and escalation decisions.
• Experience working with contract manufacturers, repair centers, quality teams, and cross-functional technical stakeholders.
• Proficiency with RMA tracking, reporting, and documentation tools, including Excel.
• Working knowledge of Windows, Linux/Ubuntu, manufacturing test environments, and basic hardware debug workflows.
• Ability to read schematics, component datasheets, and board-level documentation.
• Experience with server systems, GPU-based platforms, data center infrastructure, and HPC environments.
• Familiarity with IPC-A-610 standards and visual inspection criteria.
• Experience identifying failure trends, managing escalations, and supporting high-volume RMA operations.
• Strong analytical, organizational, and communication skills.
• AI/ML workload experience

Responsibilities

• Plan and coordinate FA activities for RMAs arriving at the third-party RMA recovery and L1 FA center, ensuring priorities, schedules, and execution plans are aligned with AMD business needs.
• Perform on-site oversight of RMA intake, incoming inspection, triage readiness, and L1 FA execution to ensure units are handled according to AMD requirements and applicable debug guidelines.
• Work closely with the third-party center to obtain timely updates on L1 FA progress, test status, failure symptoms, screening outcomes, and preliminary findings.
• Review L1 FA results and determine the appropriate shipping disposition for each RMA, including routing units to the correct AMD Quality Service Center for further L2 FA when deeper debug is required.
• Maintain clear visibility of RMA status, priorities, blockers, aging units, and shipment plans, and elevate execution risks before they impact turnaround time or customer commitments.
• Coordinate with AMD Quality Service Centers, RMA Program Management, PLQ, CQE, logistics, and internal FA stakeholders to ensure accurate disposition, smooth handoffs, and closed-loop communication.
• Validate that RMA documentation, failure symptoms, test evidence, pictures, logs, and L1 FA summaries are complete before units are released for shipment or further analysis.
• Track and document FA planning decisions, L1 FA outcomes, shipment disposition, and handoff status in the designated AMD database.
• Support failure mode classification, repeat-issue identification, and early escalation of abnormal trends observed at the L1 FA center.
• Drive continuous improvement of RMA intake, FA planning, L1 FA reporting, disposition logic, shipment readiness, and communication processes with the third-party center.

Skills

RMA operations

Failure analysis

Hardware debugging

Cross-functional communication

Process improvement

AI/ML workload experience

Education

Bachelor's degree in Electrical Engineering, Computer Engineering, Electronics Engineering

Tools

Excel

Windows

Linux

Job description

Advanced Micro Devices, Inc. in Austin, TX seeks a Failure Analysis (FA) Planner and On-site Engineer to oversee FA activities for RMAs at a third-party center. You will coordinate planning, track status, and ensure timely disposition with AMD Quality Service Centers for potential L2 analysis.

The role requires strong planning, analytical skills, and ability to collaborate with contract manufacturers and cross-functional teams. On-site work is required with opportunities to improve RMA processes.