RMA & Failure Analysis Manager - Electronics

Vicor; Andover (MA); On-site; USD 111,040 - 135,000; Full time

Job summary

Vicor is seeking a skilled Quality professional to manage return merchandise authorization (RMA) processing, enhancing customer interactions and product quality. The role involves evaluating return requests, assisting customers, and collaborating with engineering teams on technical issues.

Candidates should possess a Bachelor’s degree in a technical field, with 5-10 years of experience in electronics manufacturing. This position offers a salary range of $111,040 - $135,000, reflective of market-driven pay structures.

Qualifications

• 5-10 years of experience in an electronics manufacturing environment in a technical role.
• Ability to manage multiple activities within the technical operations group.
• Good interpersonal skills and ability to coordinate across departments.

Responsibilities

• Receive and review customer requests for RMA.
• Administer and process RMAs as directed by management.
• Provide assistance to customers about RMA processes and status.
• Guide engineers in failure analysis of customer returns.
• Perform data mining and reporting specific to RMA metrics.
• Work with manufacturing teams on product-related issues.
• Coordinate objectives with production procedures.

Skills

Failure analysis

Interpersonal skills

Data reporting

Quality management

Education

Bachelor’s Degree in a technical discipline

Job description

Vicor is seeking a skilled Quality professional to manage return merchandise authorization (RMA) processing, enhancing customer interactions and product quality. The role involves evaluating return requests, assisting customers, and collaborating with engineering teams on technical issues.

Candidates should possess a Bachelor’s degree in a technical field, with 5-10 years of experience in electronics manufacturing. This position offers a salary range of $111,040 - $135,000, reflective of market-driven pay structures.