Riverside University Health System – Temporary Revenue and Recovery Technician I – Riverside, CA

Riverside University Health System; Riverside (CA); On-site; USD 32,000 - 48,000; Full time

Job summary

County of Riverside is seeking a Revenue and Recovery Technician I to support RUHS - Medical Center in Riverside, CA. The role involves routine revenue and recovery work, collecting information on clients’ financial status, and handling delinquent accounts in a hospital setting.

Knowledge of hospital billing and collections is required; experience with Epic is desirable, along with a Medical Billing Certification and Spanish bilingual ability.

Qualifications

• High school graduation or GED completion.
• Experience: 1 year collections or 2 years clerical in public contact related to delinquent accounts (education may substitute for experience).
• Knowledge of office procedures and information processing; ability to prepare reports and correspondence.
• Ability to interview clients, use standard collection techniques, communicate under stress, and build working relationships.

Responsibilities

• Answer incoming patient calls and inquiries.
• Establish payment plans for patients.
• Verify insurance eligibility for government and private plans.
• Provide customer service and payment collections to clients.

Skills

Interview clients

Standard collection techniques

Effective communication

Customer service

Education

High School Diploma or GED

College substitution for experience

Job description

$23.24 - $34.61 Hourly

Riverside

Temporary

26-15312-02TMC

RUHS - Medical Center

Patient Acct Svc

11/09/2026

11/16/2026 9:00 AM Pacific

About the Position

The County of Riverside's Temporary Assignment Program (TAP) seeks to fill multiple Temporary Revenue and Recovery Technician I positions to support the RUHS - Medical Center in Collections practices on the Customer Service Team in Riverside, CA.

Knowledge of hospital billing and collections practices is required.

Candidates with a Medical Billing Certification, at least four years of medical billing and collections experience, experience using the Epic patient accounting system, and Spanish bilingual proficiency are highly desirable.

Schedule: In-person, 5/40: Monday - Friday, 7:30am - 3:30pm for the 1st 90 days, then 9/80 Monday - Friday with rotating Friday off.

Under general supervision, performs routine revenue and recovery work; gathers and verifies information on clients’ financial status; and performs other related duties as requested.

The Revenue and Recovery Technician I is the first working level class in the Revenue and Recovery series. Positions in this class are characterized by performing routine activities for the recovery of current, delinquent, and unresolved accounts, and court related activities being referred to a higher-level class. The Revenue and Recovery Technician I class is distinguished from the Revenue and Recovery Technician II in that the latter performs the full range of revenue and recovery work. This class is further distinguished from the Revenue and Recovery Supervisor I in that the latter is a working supervisor and performs the more difficult revenue and recovery work.

Meet the Team!

For generations, Riverside University Health System - Medical Center’s highly skilled health care professionals and support staff have been devoted to providing exceptional, state-of-the-art care to the County’s diverse populations. We are dedicated to providing contemporary, patient-focused care linked by a robust electronic health record and seamless services in medical, behavioral health and population health management.

About TAP

The Temporary Assignment Program (TAP) recruits and hires temporary employees for all County departments. TAP assignments are a great way to learn about working for the County while working on a temporary, at-will basis.

TAP Benefits: https://rc-hr.com/files/users/user116/COR_2026_TAP_Guide_FINAL.pdf (Download PDF reader)

Please Note: Temporary employees are not eligible for vacation or holiday pay.

Examples of Essential Duties

• Answering incoming patient calls and assisting with inquiries.
• Establishing payment plans for patients.
• Verifying insurance eligibility for both government and private health plans.
• Provide Customer Service Support to internal and external clients; payment collections.
• Determine or verify address, employment, earnings, assets, and other financial information through correspondence or interviews with responsible parties; utilize various skip-tracing techniques and contact public and private agencies to obtain further information on the clients’ whereabouts, financial status, and employment history; carry out the recovery of money owed by letter, telephone contact, or personal interview.
• Interpret and explain regulations and legal obligations to clients; set up payment schedules; monitor accounts for payment; make recommendations regarding the resolution of delinquent accounts.
• Review and make follow-up determinations on incoming mail; draft original correspondence to clients; may collect and receipt money under supervision.
• Receive instruction in the gathering of information to be used in obtaining legal action against clients; may file legal actions; may accompany the Revenue and Recovery Technician II to court hearings involving the failure of clients to pay debts.

Minimum Qualifications

• Education: Graduation from high school or attainment of a satisfactory score on G.E.D. test.
• Experience: OPTION I One year of experience performing collections activities including gathering financial information and scheduling account payments.
• Experience: OPTION II Two years of clerical experience involving public contact in a field related to the collection of delinquent accounts. (Education from an accredited college or university may substitute for one year of the required experience on the basis of 18 semester or 27 quarter units in secretarial science, office practices, or a closely related field.)
• Knowledge of: Office procedures in a related field, including preparing correspondence and reports; the operation of standard office equipment; principles, methods, and equipment used for information processing.
• Ability to: Interview clients to obtain personal and financial information; utilize standard collection techniques; prepare correspondence and legal documents; communicate effectively under stressful conditions with people from a variety of social, cultural, and economic backgrounds; establish and maintain effective working relationships.
• Other Requirements: License: Possession of a valid California Driver’s License may be required.

Supplemental Information

Who may apply? This recruitment is open to all applicants.

Schedule, Overtime, Standby/On-Call, and Travel Obligations: The County of Riverside offers a variety of alternative work schedules, dependent upon department operations and needs. Certain assignments may involve overtime, standby/on-call shifts, and/or travel; however, scheduling, shift assignments, overtime work, standby/on-call duty, and travel obligations are subject to management approval, operational needs, and/or may be modified or discontinued at any time. Applicants should contact the assigned recruiter for additional information regarding the schedule, overtime and standby/on-call expectations, and travel obligations.

Proof of Education: If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators, Inc. (AICE).

Work Authorization Requirement: Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.

Pre-Employment: All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period: As an Approved Local Merit System, all County of Riverside employees, except those serving “At Will,” are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information: Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.