Temporary Revenue and Recovery Technician I

County of Riverside; California; On-site; USD 28,000 - 41,000; Full time

Job summary

County of Riverside seeks a Temporary Revenue and Recovery Technician I to support RUHS - Medical Center in collections and patient financial services in Riverside, CA. In-person 5/40 schedule; duties include establishing payment plans, verifying insurance, and collecting payments.

Ideal candidates have hospital billing knowledge, 4+ years in medical billing/collections, Epic experience, and Spanish bilingual proficiency.

Qualifications

• High school diploma or GED required.
• 4+ years of medical billing and collections experience preferred.
• Experience with the Epic patient accounting system is desirable.
• Spanish bilingual proficiency is highly desirable.

Responsibilities

• Answer patient inquiries via phone and in person; assist with inquiries.
• Establish payment plans with patients.
• Verify insurance eligibility for government and private plans.
• Provide customer service support to internal and external clients; collect payments.
• Gather and verify financial information; use skip-tracing techniques as needed; pursue recovery of money owed.
• Explain regulations and set up payment schedules; monitor accounts for payments.
• Draft correspondence and support legal actions if required; may accompany to court hearings.

Skills

Medical billing

Collections practices

Spanish bilingual

Epic system

Education

High school diploma or GED

Tools

Epic

Job description

About the Position

The County of Riverside's Temporary Assignment Program (TAP) seeks to fill multiple Temporary Revenue and Recovery Technician I positions to support the RUHS - Medical Center in Collections practices on the Customer Service Team in Riverside, CA.

• Knowledge of hospital billing and collections practices is required.

Candidates with a Medical Billing Certification, at least four years of medical billing and collections experience, experience using the Epic patient accounting system, and Spanish bilingual proficiency are highly desirable.

Schedule: In-person, 5/40: Monday - Friday, 7:30am - 3:30pm for the 1st 90 days, then 9/80 Monday - Friday with rotating Friday off.

Under general supervision, performs routine revenue and recovery work; gathers and verifies information on clients' financial status; and performs other related duties as required.

The Revenue and Recovery Technician I is the first working level class in the Revenue and Recovery series. Positions in this class are characterized by performing routine activities for the recovery of current, delinquent, and unresolved accounts, and court related activities being referred to a higher-level class. The Revenue and Recovery Technician I class is distinguished from the Revenue and Recovery Technician II in that the latter performs the full range of revenue and recovery work. This class is further distinguished from the Revenue and Recovery Supervisor I in that the latter is a working supervisor and performs the more difficult revenue and recovery work.

Meet the Team!

For generations, Riverside University Health System - Medical Center's highly skilled health care professionals and support staff have been devoted to providing exceptional, state-of-the-art care to the County's diverse populations. We are dedicated to providing contemporary, patient-focused care linked by a robust electronic health record and seamless services in medical, behavioral health and population health management.

About TAP

The Temporary Assignment Program (TAP) recruits and hires temporary employees for all County departments. TAP assignments are a great way to learn about working for the County while working on a temporary, at-will basis.

Click here to learn more about TAP: https://rc-hr.com/temporary-medical-assignment-program-tapmap

TAP Benefits: https://rc-hr.com/files/users/user116/COR_2026_TAP_Guide_FINAL.pdf

Temporary employees are not eligible for vacation or holiday pay.

Examples Of Essential Duties

• Answering incoming patient calls and assisting with inquiries.
• Establishing payment plans for patients.
• Verifying insurance eligibility for both government and private health plans.
• Provide Customer Service Support to internal and external clients; payment collections.
• Determine or verify address, employment, earnings, assets, and other financial information through correspondence or interviews with responsible parties; utilize various skip-tracing techniques and contact public and private agencies to obtain further information on the clients' whereabouts, financial status, and employment history; carry out the recovery of money owed by letter, telephone contact, or personal interview.
• Interpret and explain regulations and legal obligations to clients; set up payment schedules; monitor accounts for payment; make recommendations regarding the resolution of delinquent accounts.
• Review and make follow-up determinations on incoming mail; draft original correspondence to clients; may collect and receipt money under supervision.
• Receive instruction in the gathering of information to be used in obtaining legal action against clients; may file legal actions; may accompany the Revenue and Recovery Technician II to court hearings involving the failure of clients to pay debts.

Minimum Qualifications

Education: Graduation from high school or attainment of a satisfactory score on G.E.D. test.

Experience

OPTION I

One year of experience performing collections activities including gathering financial information and scheduling account payments.

OPTION II

Two years of clerical experience involving public contact in a field related to the collection of delinquent accounts. (Education from an accredited college or university may substitute for one year of the required experience on the basis of 18 semester or 27 quarter units in secretarial science, office practices, or a closely related field.)

Knowledge of: Office procedures in a related field, including preparing correspondence and reports; the operation of standard office equipment; principles, methods, and equipment used for information processing.

Ability to: Interview clients to obtain personal and financial information; utilize standard collection techniques; prepare correspondence and legal documents; communicate effectively under stressful conditions with people from a variety of social, cultural, and economic backgrounds; establish and maintain effective working relationships.

Other Requirements

License: Possession of a valid California Driver's License may be required.

Supplemental Information

Who may apply?

This recruitment is open to all applicants.

For questions regarding this recruitment

Please contact recruiter, Mayra Chavez at [e-mail] . For general inquiries, please allow up to 2 business days to receive a response.

If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at [e-mail] or toll-free 1-855-524-5627.

Application Information

Veteran's Preference

The County has a Veterans Preference Policy applicable to new hires. To qualify, attach the required documents to your job application. Documents include a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service. For spousal preference, and as applicable, the following documents: a copy of your marriage certificate, spouse's death certificate, a letter of spouse's disability and/or letter of service-related death (if available) from the U.S. Veteran's Administration. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. For complete details and documentation requirements, please review the Veterans Preference Policy, C-3 here: https://rivcocob.org/board-policies

Reasonable Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability

Schedule, Overtime, Standby/On-Call, and Travel Obligations

The County of Riverside offers a variety of alternative work schedules, dependent upon department operations and needs. Certain assignments may involve overtime, standby/on-call shifts, and/or travel; however, scheduling, shift assignments, overtime work, standby/on-call duty, and travel obligations are subject to management approval, operational needs, and/or may be modified or discontinued at any time. Applicants should contact the assigned recruiter for additional information regarding the schedule, overtime and standby/on-call expectations, and travel obligations.

Proof of Education

If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ).

Work Authorization Requirement

Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.

Pre-Employment

All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period

As an Approved Local Merit System, all