Temporary Revenue and Recovery Technician I

Ruhealth; Riverside (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

County of Riverside's Temporary Assignment Program (TAP) seeks to fill multiple Revenue and Recovery Technician I positions to support the RUHS - Medical Center in Collections practices on the Customer Service Team in Riverside, CA. Knowledge of hospital billing and collections practices is required.

Candidates with a Medical Billing Certification, at least four years of medical billing and collections experience, experience using the Epic patient accounting system, and Spanish bilingual

Qualifications

• High school diploma or GED is required.
• Knowledge of hospital billing and collections is preferred.
• Experience with medical billing and collections is advantageous.

Responsibilities

• Answering incoming patient calls and assisting with inquiries.
• Establishing payment plans for patients.
• Verifying insurance eligibility for government and private plans.
• Provide customer service and payment collections.
• Gathering financial information and determining repayment options.

Skills

Medical billing

Spanish bilingual (desirable)

Customer service

Skip-tracing knowledge

Communication

Interviews/collection techniques

Education

High school diploma or GED

Tools

Epic patient accounting

Job description

County of Riverside's Temporary Assignment Program (TAP) seeks to fill multiple Temporary Revenue and Recovery Technician I positions to support the RUHS - Medical Center in Collections practices on the Customer Service Team in Riverside, CA.

Knowledge of hospital billing and collections practices is required.

Candidates with a Medical Billing Certification, at least four years of medical billing and collections experience, experience using the Epic patient accounting system, and Spanish bilingual proficiency are highly desirable.

Schedule: In-person, 5/40: Monday - Friday, 7:30am - 3:30pm for the 1st 90 days, then 9/80 Monday - Friday with rotating Friday off.

Under general supervision, performs routine revenue and recovery work; gathers and verifies information on clients' financial status; and performs other related duties as required.

The Revenue and Recovery Technician I is the first working level class in the Revenue and Recovery series. Positions in this class are characterized by performing routine activities for the recovery of current, delinquent, and unresolved accounts, and court related activities being referred to a higher-level class. The Revenue and Recovery Technician I class is distinguished from the Revenue and Recovery Technician II in that the latter performs the full range of revenue and recovery work. This class is further distinguished from the Revenue and Recovery Supervisor I in that the latter is a working supervisor and performs the more difficult revenue and recovery work.

Meet the Team!

For generations, Riverside University Health System - Medical Center's highly skilled health care professionals and support staff have been devoted to providing exceptional, state-of-the-art care to the County's diverse populations. We are dedicated to providing contemporary, patient-focused care linked by a robust electronic health record and seamless services in medical, behavioral health and population health management.

About TAP

The Temporary Assignment Program (TAP) recruits and hires temporary employees for all County departments. TAP assignments are a great way to learn about working for the County while working on a temporary, at-will basis.

Temporary employees are not eligible for vacation or holiday pay.

Responsibilities

• Answering incoming patient calls and assisting with inquiries.
• Establishing payment plans for patients.
• Verifying insurance eligibility for both government and private health plans.
• Provide Customer Service Support to internal and external clients; payment collections.
• Determine or verify address, employment, earnings, assets, and other financial information through correspondence or interviews with responsible parties; utilize various skip-tracing techniques and contact public and private agencies to obtain further information on the clients' whereabouts, financial status, and employment history; carry out the recovery of money owed by letter, telephone contact, or personal interview.
• Interpret and explain regulations and legal obligations to clients; set up payment schedules; monitor accounts for payment; make recommendations regarding the resolution of delinquent accounts.
• Review and make follow-up determinations on incoming mail; draft original correspondence to clients; may collect and receipt money under supervision.
• Receive instruction in the gathering of information to be used in obtaining legal action against clients; may file legal actions; may accompany the Revenue and Recovery Technician II to court hearings involving the failure of clients to pay debts.

Education

Education: Graduation from high school or attainment of a satisfactory score on G.E.D. test.

Experience

• OPTION I: One year of experience performing collections activities including gathering financial information and scheduling account payments.
• OPTION II: Two years of clerical experience involving public contact in a field related to the collection of delinquent accounts. (Education from an accredited college or university may substitute for one year of the required experience on the basis of 18 semester or 27 quarter units in secretarial science, office practices, or a closely related field.)

Knowledge

Knowledge of: Office procedures in a related field, including preparing correspondence and reports; the operation of standard office equipment; principles, methods, and equipment used for information processing.

Ability

Ability to: Interview clients to obtain personal and financial information; utilize standard collection techniques; prepare correspondence and legal documents; communicate effectively under stressful conditions with people from a variety of social, cultural, and economic backgrounds; establish and maintain effective working relationships.

Other Requirements

License: Possession of a valid California Driver's License may be required.

Who may apply?

This recruitment is open to all applicants.