Risk Team Lead / Director

present of AI; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

WithCoverage is seeking a lead-level Operations leader in New York, NY or Philadelphia, PA to own client retention, service quality, and new placements for a growing team of risk advisors. You will guide program design across lines including property, casualty, workers comp, auto and cyber, and manage a team against targets.

A strong candidate has 8–12 years in commercial insurance or risk work, demonstrated people management, and can explain complex coverage to senior executives in clear

Qualifications

• 8–12 years in commercial insurance or risk work.
• Managed people against targets.
• Able to explain complex coverage to senior executives in plain language.

Responsibilities

• Own client retention, service quality and new placements for a growing team of risk advisors.
• Guide program design across lines like property, casualty, workers comp, auto and cyber.
• Lead execution and drive results against targets.

Skills

People leadership

Quota management

Client communication

AI-enabled risk tools

Loss analysis

Tools

AI platform

Job description

Operations · New York, NY or Philadelphia, PA · Lead level

This is a people leader role inside an insurance brokerage. The person owns client retention, service quality and new placements for a growing team of risk advisors, and also guides program design across lines like property, casualty, workers comp, auto and cyber. A strong candidate has roughly 8 to 12 years in commercial insurance or risk work, has managed people against targets, and can explain complex coverage to senior executives in plain language.

How it fits the AI era

The company runs its advisors and AI agents on one in-house system that tracks policies, claims, billing and exposures. That likely means routine work like data gathering, loss reviews and benchmarking gets faster, and a leader can spot trends across many clients sooner. Judgment on coverage strategy, carrier negotiations, coaching advisors and earning client trust stays with people.

How it builds AI experience

The role offers hands-on time working with advisors who use an AI-enabled agency platform, and a voice in how tools and processes for risk advisory get improved. Someone preparing for it could practice using AI tools to summarize loss runs, compare coverage terms and draft client renewal briefs, then check the results against their own expertise. Being able to say where AI helped and where it needed a human check would stand out.

Worth showing

• Managing quota-carrying teams
• Loss analysis and benchmarking
• Executive client communication
• Using AI to speed up reviews

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About WithCoverage

WithCoverage replaces traditional insurance brokers with a team of experts and an AI platform, per the company.