Risk & Reputation Communications Manager

Preply; United States; Remote; USD 120,000 - 190,000; Full time

Job summary

Preply, a global education platform, is seeking a Risk Reputation Communications Manager to protect and strengthen our reputation as we scale globally. You will own communications planning and response for emerging issues, reputational risks and sensitive topics across Preply.

You will work across the business to identify potential issues early, develop messaging, and ensure Preply is prepared to communicate quickly with diverse audiences.

Qualifications

• Identify, assess and manage emerging issues that could affect Preply’s reputation among key stakeholders.
• Develop communications strategies for complex or sensitive issues across Preply’s business, products and marketplace.
• Gather and synthesize information from relevant teams to establish the facts quickly and translate complex operational, legal or technical issues into clear external communications.
• Develop clear recommendations on when Preply should respond, monitor, escalate or take no action.
• Draft and coordinate responses to emerging conversations across channels.
• Develop a centralized library of approved messaging, talking points, statements, FAQs, holding lines, Q As and other response materials for recurring and emerging reputation topics.
• Adapt messaging appropriately for different audiences and channels while ensuring Preply’s underlying position remains clear and consistent.
• Identify patterns in incoming questions,

Responsibilities

• Identify, assess and manage emerging issues that could affect Preply’s reputation among key stakeholders.
• Develop communications strategies for complex or sensitive issues across Preply’s business, products and marketplace.
• Gather and synthesize information from relevant teams to establish the facts quickly and translate complex operational, legal or technical issues into clear external communications.
• Develop clear recommendations on when Preply should respond, monitor, escalate or take no action.
• Draft and coordinate responses to emerging conversations across channels.
• Develop a centralized library of approved messaging, talking points, statements, FAQs, holding lines, Q As and other response materials for recurring and emerging reputation topics.
• Adapt messaging appropriately for different audiences and channels while ensuring Preply’s underlying position remains clear and consistent.
• Identify patterns in incoming questions,

Job description

We power people’s progress.At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact.We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale.Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day.

Meet the team!We’re looking for a Risk Reputation Communications Manager to help protect and strengthen our reputation as we continue to grow globally.

In this role, you will own communications planning and response for emerging issues, reputational risks and sensitive topics across Preply. This can range from navigating day-to-day reputational considerations and stakeholder concerns to managing complex issues with the potential for broader reputational impact.You will work across the business to identify potential issues early, understand the facts and reputational implications, develop clear messaging and response strategies, and ensure Preply is prepared to communicate quickly and effectively with the audiences that matter.

Just as importantly, you will help build the systems, monitoring and processes that allow Preply to move from reactive issues management toward proactive reputation management.This role sits within Brand and will work closely with Preply’s Corporate Communications PR Lead, as well as Legal, Trust Safety, Customer Experience, Product, People and senior leadership.

What you’ll be doingIssues Reputation Management

• Identify, assess and manage emerging issues that could affect Preply’s reputation among key stakeholders.
• Develop communications strategies for complex or sensitive issues across Preply’s business, products and marketplace.
• Gather and synthesize information from relevant teams to establish the facts quickly and translate complex operational, legal or technical issues into clear external communications.
• Develop clear recommendations on when Preply should respond, monitor, escalate or take no action.

Proactive Response

• Draft and coordinate responses to emerging conversations across channels.
• Develop a centralized library of approved messaging, talking points, statements, FAQs, holding lines, Q As and other response materials for recurring and emerging reputation topics.
• Adapt messaging appropriately for different audiences and channels while ensuring Preply’s underlying position remains clear and consistent.
• Identify patterns in incoming questions,