Global Risk & Reputation Communications Lead

Preply; United States; Teletrabalho; USD 120 000 - 190 000; Tempo integral

Resumo da oferta

Preply, a global education platform, is seeking a Risk Reputation Communications Manager to protect and strengthen our reputation as we scale globally. You will own communications planning and response for emerging issues, reputational risks and sensitive topics across Preply.

You will work across the business to identify potential issues early, develop messaging, and ensure Preply is prepared to communicate quickly with diverse audiences.

Qualificações

• Identify, assess and manage emerging issues that could affect Preply’s reputation among key stakeholders.
• Develop communications strategies for complex or sensitive issues across Preply’s business, products and marketplace.
• Gather and synthesize information from relevant teams to establish the facts quickly and translate complex operational, legal or technical issues into clear external communications.
• Develop clear recommendations on when Preply should respond, monitor, escalate or take no action.
• Draft and coordinate responses to emerging conversations across channels.
• Develop a centralized library of approved messaging, talking points, statements, FAQs, holding lines, Q As and other response materials for recurring and emerging reputation topics.
• Adapt messaging appropriately for different audiences and channels while ensuring Preply’s underlying position remains clear and consistent.
• Identify patterns in incoming questions,

Responsabilidades

• Identify, assess and manage emerging issues that could affect Preply’s reputation among key stakeholders.
• Develop communications strategies for complex or sensitive issues across Preply’s business, products and marketplace.
• Gather and synthesize information from relevant teams to establish the facts quickly and translate complex operational, legal or technical issues into clear external communications.
• Develop clear recommendations on when Preply should respond, monitor, escalate or take no action.
• Draft and coordinate responses to emerging conversations across channels.
• Develop a centralized library of approved messaging, talking points, statements, FAQs, holding lines, Q As and other response materials for recurring and emerging reputation topics.
• Adapt messaging appropriately for different audiences and channels while ensuring Preply’s underlying position remains clear and consistent.
• Identify patterns in incoming questions,

Descrição da oferta de emprego

Preply, a global education platform, is seeking a Risk Reputation Communications Manager to protect and strengthen our reputation as we scale globally. You will own communications planning and response for emerging issues, reputational risks and sensitive topics across Preply.

You will work across the business to identify potential issues early, develop messaging, and ensure Preply is prepared to communicate quickly with diverse audiences.