Risk & Quality Administrative Specialist – Hybrid

Optum; Worcester (MA); Hybrid; USD 28,000 - 50,000; Full time

Job summary

OptumCare is seeking an administrative professional to support and coordinate across departments in Worcester, MA. The role requires established secretarial experience, strong data skills, and the ability to work on-site at least twice weekly.

You will handle schedules, communications, and prepare reports while maintaining confidentiality and professional standards. Expect a busy office environment with deadlines and travel between locations as needed.

Qualifications

• 3+ years of secretarial/administrative support experience, preferably in a Healthcare setting.
• Ability to work on Site at 385 Grove Street, Worcester, MA at least twice per week.
• Solid automated spreadsheet skills (ability to set-up worksheets and formal data)
• Advanced word processing skills (ability to enter and manipulate complex, difficult and non-routine text or numerical date)
• Demonstrated ability to review and synthesize data and present data and strategy to a large group of diverse individuals
• Demonstrated ability to prepare spreadsheets including financial data and be able to determine when it is appropriate to use Excel, PowerPoint or Word
• Driver's License and access to reliable transportation

Responsibilities

• Establish and lead an atmosphere of Just Culture
• Actively promotes and utilizes the safety event reporting system (RLDatix) for adverse events
• Conducts data aggregation and analyses to assess performance improvement opportunities and measure improvements
• Reviews insurance carrier information and reports to outside healthcare entities requesting malpractice insurance coverage verifications
• Assists with developing warning and termination letters for patients as directed
• Collects, evaluates and distributes relevant data concerning patient injuries; aggregate data summaries, monthly/quarterly trends; provides aggregate analysis of risk data and trending of losses
• Assist in the maintenance of Peer Review files consisting of claims, suits, PCEs, and patient complaints for each practitioner
• Performs various administrative functions for managers or others to relieve him/her of responsibility and detail
• Prepares and submits requisitions for supplies, equipment or maintenance service with appropriate signatures
• Prepares and distributes notices of correspondence to all Managers, Supervisors, Directors and Physician Leadership
• Prepares, copies and maintains records of correspondence, takes telephone messages, schedules appointments and meetings
• Engages in extensive contact with all levels of personnel in a professional and confidential manner
• Maintains files and records usually of a highly confidential nature
• Prepares minutes of meetings, memos, and letters as required
• Works within established policy, precedent and guidelines
• Involves ownership of ongoing projects or one-of-a-kind tasks
• Establishes own work plan and prioritizes, using and/or modifying established procedures
• Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
• Complies with established departmental policies, procedures, and objectives
• Enhance professional growth and development through educational programs, seminars, etc.
• Attends a variety of meetings, conferences, and seminars as required or directed
• Performs other similar and related duties as required
• Regular, reliable and predicable attendance is required

Skills

Secretarial experience

On-site work

Spreadsheet skills

Word processing

Data analysis

Tools

Excel

PowerPoint

Word

Job description

OptumCare is seeking an administrative professional to support and coordinate across departments in Worcester, MA. The role requires established secretarial experience, strong data skills, and the ability to work on-site at least twice weekly.

You will handle schedules, communications, and prepare reports while maintaining confidentiality and professional standards. Expect a busy office environment with deadlines and travel between locations as needed.