Risk Manager

Mindlance; Richmond (VA); Hybrid; USD 55,104 - 57,859; Full time

Job summary

A prominent staffing firm in Richmond is seeking a Risk Manager to enhance customer resilience during transformative periods. The role involves analyzing account-level processes, leading root cause analysis, and collaborating with various teams to ensure compliance and improve customer experiences. Ideal candidates should have strong analytical and communication skills, along with a Bachelor’s Degree and relevant experience in project management.

Qualifications

• At least 2 years of process or project management experience.
• At least 1 year of experience with Google Suite (Gmail, Calendar, Drive, etc.).

Responsibilities

• Lead research and root cause analysis on control output.
• Present findings and recommendations to process owners.
• Identify and elevate trends for targeted control enhancements.
• Ensure documentation meets compliance and audit needs.
• Develop supplemental materials as needed.

Skills

Analytical skills

Communication

Organization

Proactivity

Detail-oriented

Ability to work independently

Education

Bachelor’s Degree or military experience

Tools

Google Suite

SQL

Data visualization (e.g., Tableau)

Job description

1 day ago Be among the first 25 applicants

This range is provided by Mindlance. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40.00/hr - $42.00/hr

Location: Richmond, VA (Hybrid – 3 Days a week)

Duration: 9+ Months of Contract

Job Description:

This role will provide critical lift to the Collections Process Management team during a period of transformation and growth within Customer Resiliency. The individual will help uphold key program controls that support our most vulnerable customers, including those tied to go‑to‑market offers, customer communications, and delinquency progression.

Supporting the Process Manager, this role will independently lead account‑level research, conduct root cause analysis, remediations, and deliver recommendations for control enhancements. The individual will navigate existing documentation to guide their work, proactively identify gaps or unclear scenarios, and recommend next steps to strengthen documentation, controls, and processes.

To succeed in this role, the right candidate must have excellent communication skills, an attention to detail, and the ability to think critically. This role requires frequent collaboration with multiple job families and teams to ensure we are mitigating risk while providing the best customer experience possible in moments that matter.

General Responsibilities

• Lead research and root cause analysis on control output to inform remediation and recommend targeted control or process enhancements.
• Present findings and recommendations to process owners and stakeholders to guide remediation actions.
• Identify and elevate trends that inform targeted control or process enhancements.
• Ensure documentation is clear, current, and supports compliance, audit, and risk needs.
• Recommend and execute documentation updates to strengthen clarity, alignment, and operational effectiveness.
• Use existing documentation to guide analysis and identify gaps or inefficiencies.
• Develop supplemental materials as needed to reflect evolving processes and controls.
• Flag and elevate unclear scenarios or documentation gaps, proposing next steps when guidance is needed.
• Partner with risk, compliance, legal, and business stakeholders to validate findings and resolve issues.

Required Skills

• Strong analytical skills with experience in account‑level research and root cause analysis.
• Comfortable navigating ambiguity in a dynamic, evolving environment.
• Ability to prioritize and work in a fast‑paced environment while managing multiple projects simultaneously.
• Highly organized and detail‑oriented, with proven ability to produce audit‑ready documentation.
• Proactive and resourceful, able to work independently while escalating appropriately.
• Effective communicator who can synthesize and clearly present findings and recommendations to a mid and senior level audience.

Basic Qualifications

• Bachelor’s Degree or military experience.
• At least 2 years of process or project management experience.
• At least 1 year of experience with Google Suite (Gmail, Calendar, Drive, etc.).

Preferred Qualifications

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification.
• Business Process Management (BPM) certified.
• 1+ years of experience in Compliance or Risk Management.
• Experience in SQL and/or data visualization (e.g., Tableau).
• Experience or familiarity with Collections or Recoveries.

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

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