Risk Manager

Children's Minnesota; Minneapolis (MN); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Retirement plan

On-site perks

Job summary

Children’s Minnesota is seeking an experienced risk manager to guide system-wide risk initiatives and deliver training to clinicians and staff. The role includes overseeing the Family Liaison function, developing programs, and addressing incidents, device recalls, and environment of care concerns.

Ideal candidates have a Bachelor’s in a healthcare field, 5–7 years in hospital/clinic settings with leadership experience, and strong communication skills.

Qualifications

• Bachelor’s degree in Nursing, Social Work, or other healthcare-related field required.
• Masters level degree preferred.
• 5–7 years hospital/clinic experience with staff management, process improvement, and training development/delivery.
• Excellent verbal and written communication skills across diverse stakeholders.

Responsibilities

• Provide organizational-wide risk management guidance and best practices.
• Deliver training and large-group presentations for clinicians and staff.
• Manage the Family Liaison function with program development and day-to-day operations.
• Assist with medical device recalls, environment of care assessments, and liability claims.

Skills

Risk management

Staff leadership

Training development

Communication

Regulatory knowledge

Education

Bachelor’s Degree in Nursing/Social Work/Healthcare

Masters degree preferred

Job description

About Children’s Minnesota

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota serves kids throughout the Upper Midwest at two free‑standing hospitals, nine primary‑care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Please visit childrensMN.org.

Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.

Department Overview

Proudly serving as Minnesota’s children's hospital since 1924, Children's Hospitals and Clinics of Minnesota is the eighth‑largest pediatric health care organization in the U.S. Each year, Children’s provides care through nearly 13,000 inpatient visits and more than 200,000 emergency‑room and other outpatient visits. An independent, not‑for‑profit health‑care provider, Children’s has 319 staffed hospital beds and services available in all major pediatric specialties: emergency care; newborn and pediatric intensive care; outpatient and inpatient surgery; diagnostic services, including radiology and laboratory; and special programs in the areas of respiratory, cardiology, cancer, premature birth, adolescent development, child abuse, and epilepsy. In addition to our Minneapolis and St. Paul campuses, Children's also includes Children’s West, a pediatric care center in Minnetonka offering same‑day surgery as well as diagnostic, rehabilitative, and developmental outpatient services; Children’s – Roseville, an outpatient pediatric rehabilitation center; and Children’s Clinics – Woodwinds, pediatric specialty clinics at the Woodwinds Health Campus in Woodbury.

Position Summary

This position has organizational‑wide management responsibilities as a key risk manager for the system. This role provides guidance and best practice in the areas of high‑risk patient situations including patient and family events, device malfunctions, staff investigations, and risk assessments on specific organizational risk exposure. Responsible for the creation and delivery of training and large‑group presentations. Day‑to‑day resource to clinicians and hospital staff relevant to risk issues. Manages Family Liaison function providing strategic program and process development as well as operational day‑to‑day management, including process development, training, and incident trends. This role will also be responsible for assisting with medical device recall, environment of care assessments, and general liability claims.

Education

• Bachelor’s Degree in Nursing, Social Work, or other healthcare‑related field required.

Masters level degree or juris doctorate preferred.

Experience

• Hospital or clinic work experience required excellent verbal/written communication skills; ability to work with families of patients with complex psycho‑social issues; ability to work in a team; excellent computer skills.
• 5‑7 years experience in hospital or clinic setting, with staff management experience including process improvement and training development and delivery.

Knowledge/Skills/Abilities

• Provides both strategic program and operational management to the Family Liaison function with the Family Liaison roles as direct reports.
• Primary focus on risk assessment and guidance on all family issues, complaints, safety/harm cases.
• Provides guidance on all adoption and surrogacy issues within the Children’s system.
• Manages risk events involving families, patient safety or harm via connection with Clinical Risk Manager, insurance, claims and outside legal counsel.
• Understands and maintains knowledge of both Federal and State regulations and laws.
• Track and document incidents and prepare trend reporting on incidents.
• Creates and documents all departmental processes.
• Creates and facilitates training for clinical, and family relations staff and departments.
• Work on call, carry pager to provide coverage to various shifts of operation.
• Evaluate and prioritize multiple and often competing demands.

Physical Demands

Please click here to view the Physical Demands.

Compensation & Benefits

The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. Annual salaries displayed are based on full‑time employment (40 standard hrs per week). Annual salaries for part‑time positions will be prorated based on the employee’s scheduled weekly hours in relation to the full‑time standard. When determining individual pay rates, salary is carefully considered based on market indicators, skills, education, training, credentials and experience of the candidate, internal equity and organizational needs. In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on‑call work may be eligible for shift differentials or premium pay. All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I‑9, Employment Eligibility Verification.

Equal Opportunity Employment

Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.