Risk Manager

Mid-South Transportation Management, Inc.; Memphis (TN); On-site; USD 70,000 - 110,000; Full time

Job summary

A regional transportation management firm is seeking a Risk Manager responsible for overseeing enterprise risk management and claims functions. The role involves managing the claims lifecycle, coordinating with internal departments and insurers, and implementing strategies to mitigate risks. Ideal candidates will possess a bachelor's degree in a relevant field with at least five years of experience in risk management. This position combines office work with on-site incident response, requiring analytical and organizational skills.

Qualifications

• Minimum five (5) years of experience in risk management, insurance, or claims administration.
• Strong knowledge of liability insurance and claims handling.
• Ability to work independently on complex matters.
• Strong analytical, organizational, negotiation, and communication skills.
• Valid driver’s license and ability to respond to incident scenes.

Responsibilities

• Manage claims administration including general liability and property claims.
• Investigate incidents and accidents related to operations.
• Coordinate with departments, insurers, and external vendors.
• Evaluate liability exposure and adjust reserves; advise on settlements.
• Maintain records of claims activity, payments, and recoveries.
• Develop data-driven risk mitigation and loss prevention strategies.
• Support subrogation efforts and recovery actions.
• Participate in depositions, mediations, and trials as required.
• Collaborate with Safety and Operations to reduce risk exposure.
• Provide training on incident reporting and risk awareness.
• Prepare executive reports on claims exposure and risk controls.
• Ensure compliance with laws and regulations.

Skills

Analytical skills

Organizational skills

Negotiation skills

Communication skills

Proficiency in Microsoft Office

Claims management systems knowledge

Education

Bachelor’s degree in Risk Management, Business Administration, Finance, or related field

Tools

Claims management systems

Microsoft Office

Job description

Job Title: Risk Manager

Department: Risk Management / Compliance

FLSA: Non-Exempt

Reports To: Chief Legal & Compliance Officer

The Risk Manager is responsible for overseeing MATA’s enterprise risk management and claims functions, including general liability, property, auto, and litigation-related exposure. This role manages the full claims lifecycle, coordinates with internal departments, legal counsel, insurers, and third-party administrators, and implements risk mitigation strategies to reduce organizational exposure while ensuring regulatory compliance.

Essential Duties and Responsibilities

• Manage and oversee all aspects of claims administration, including general liability, auto liability, property, and litigation matters.
• Investigate incidents, accidents, and claims involving MATA operations, including on-site investigations for serious or complex incidents.
• Coordinate with internal departments, third-party administrators, insurers, defense counsel, and external vendors.
• Evaluate liability exposure, establish and adjust claim reserves, and recommend settlement strategies within delegated authority.
• Maintain comprehensive records of claims activity, payments, settlements, legal expenses, and recoveries.
• Monitor trends in claims, incidents, and losses; develop data-driven risk mitigation and loss prevention strategies.
• Support subrogation efforts and recovery actions against responsible third parties.
• Participate in depositions, mediations, hearings, and trials as required.
• Collaborate with Safety, Security, Operations, and Maintenance departments to reduce risk exposure and improve incident prevention.
• Provide training and guidance to supervisors and employees on incident reporting, documentation, and risk awareness.
• Prepare reports and analyses for executive leadership related to claims exposure, loss trends, and risk controls.
• Ensure compliance with federal, state, and local regulations related to risk management and insurance.

Minimum Qualifications

• Bachelor’s degree in Risk Management, Business Administration, Finance, or a related field (preferred).
• Minimum five (5) years of progressively responsible experience in risk management, insurance, or claims administration.
• Strong knowledge of liability insurance, claims handling, litigation processes, and risk mitigation strategies.
• Excellent analytical, organizational, negotiation, and communication skills.
• Ability to work independently and manage complex, high-exposure matters.
• Proficiency in Microsoft Office applications and claims management systems.
• Valid driver’s license and ability to respond to incident scenes as required.

Working Conditions

This position requires a combination of office-based work and on-site field response. May involve exposure to weather conditions, accident scenes, and operational environments. Physical requirements may include standing, walking, and occasional lifting.

Salary Range

Salary range is commensurate with experience and aligned with market benchmarks. Final compensation will be determined based on qualifications and organizational guidelines.