Risk Management Specialist

Valley Metro RPTA; Phoenix (AZ); On-site; USD 85,000 - 110,000; Full time

Job summary

Valley Metro is seeking a Risk Management Specialist to support claims management, insurance coordination, and regulatory compliance within the risk program. Reporting to the Chief Legal Officer and the Legal Operations Manager, you will process general liability and property damage claims and assist with risk goals and program improvements.

The role may coordinate program activities and provide actionable insights to support the agency’s success, working with internal and external stakeholders

Qualifications

• Bachelor's degree in Risk Management, Business Administration, Public Administration, or related field.
• Four years of claims management experience from inception to settlement.
• Two years of organizational risk management experience with workers’ compensation and insurance programs.

Responsibilities

• Assist with the risk management program, including insurance, self-insurance, workers’ compensation, and claims administration.
• Coordinate insurance activities with brokers, renewals, coverage decisions and policy limits.
• Review, investigate, process and coordinate liability, property, automobile, restitution, and subrogation claims.
• Monitor budget by tracking expenditures, claims, indemnity payments and prepare financial data.
• Provide guidance on risk requirements across departments and ensure regulatory alignment.

Job description

The Risk Management Specialist completes a variety of tasks and projects to identify and address operational effectiveness in support of Valley Metro’s claim and risk management program. Reporting to the Chief Legal Officer and the Legal Operations Manager, the Risk Management Specialist processes all general liability and property damage claims and assists with the development of risk goals and objectives. The ideal candidate will embody Valley Metro’s values of being innovative, driven, and responsible, while delivering excellent service to internal and external stakeholders, fostering collaboration and best practices, supporting data-driven decisions, and managing program resources responsibly. This role may coordinate program activities and provide actionable insights to support the agency’s success.

Minimum Qualifications & Requirements

• Bachelor’s degree in Risk Management, Business Administration, Public Administration, or a related field; and
• Four (4) years of progressively responsible experience in claims management, from claim inception, processing, closure or settlement, including all tracking and reporting.
• Two (2) years of experience in organizational risk management including insurance administration and experience in a lead or supervisory capacity, with responsibility for workers’ compensation, tort, and insurance programs.
• Risk management experience within the transit industry desired.
• Risk management experience in the public or government sector desired.
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
• Additional education cannot be substituted for experience.

Human Resources reserves the right to call only the most qualified candidates to the selection process

Licensing/Certification Requirements:

Examples of Duties / Knowledge & Skills:

The following functions are intended to provide a representative summary of the primary duties and responsibilities of this position and are not an exhaustive list of all duties that may be performed.

• Assists with the risk management program, including insurance, self-insurance, workers’ compensation, and claims administration activities.
• Facilitates insurance program activities, including coordination with external brokers, renewals and modifications, reviewing requirements, maintaining certificates, and providing analysis and recommendations on coverage, retention levels, and policy limits.
• Reviews, investigates, processes, and coordinates the resolution of liability, property, automobile, restitution, and subrogation claims, and tracks and analyzes claims and loss data to support reporting, trends analysis, and program improvement.
• Collaborates on the assigned program budget by monitoring expenditures, tracking claims and indemnity payments, and preparing financial data and reports to support budgeting, actuarial studies, and planning.
• Provides guidance and support to departments across the agency on applicable risk requirements, assisting in the identification of issues and alignment of practices with agency standards.
• Supports contract and compliance activities by reviewing insurance and risk-related provisions and ensuring alignment with Valley Metro’s risk management and regulatory standards.
• Develops and maintains program standard operating procedures, guidelines, and documentation, and coordinates training and informational sessions related to risk, claims, and insurance processes.
• Prepares and presents reports, updates, and analysis on program activities for leadership and other stakeholders.
• Maintains awareness of regulatory changes, industry trends, and best practices relevant to the risk management program.
• Performs related duties as assigned.

Required Knowledge & Skills:

Knowledge of:

• Federal, state, and local laws, rules, regulations, and requirements regarding workers’ compensation, ADA, and FTA regulations.
• Insurance, loss prevention, and risk management best practices, principles, and theories.
• Reporting, research, and record-keeping techniques.
• Budgeting principles, fiscal management, and basic financial/accounting principles.

Skill in:

• Methods to establish and maintain effective working relationships with internal managers, executives, and external stakeholders.
• Risk management principles and practices that protect organizational assets and reputation.
• Communication (verbal and written).
• Monitoring and ensuring regulatory compliance.
• Recognizing opportunities and quantifying potential gains and losses by applying principles of finance, accounting, and business management.
• Making well-thought-out yet efficient decisions based on pertinent facts, relevant information, and good judgment. Identifying key issues, analyzing cause-effect relationships, clarifying input from different sources, and reaching appropriate decisions in a timely manner.

Physical Demands / Work Environment

Work is performed in a typical office setting with routine use of standard office equipment. This role is sedentary, requiring the physical exertion of up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.

This role typically requires sitting, handling, fine dexterity, visual acuity, hearing, speaking, walking, standing, lifting, carrying, pushing/pulling, reaching, twisting, time pressure, tedious or exacting work, changing of tasks, multitasking, irregular work schedule/overtime, and working with others on a team.

Valley Metro is a Drug-Free Workplace and an Equal Opportunity Employer.