Risk Management Coordinator

tootntotum; Amarillo (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Toot 'n Totum is seeking a Risk Management Coordinator to support the Risk Management and claims programs. The role focuses on workers’ compensation, occupational injuries, general liability, and related insurance activities.

You will assist the Risk Manager, manage communications, and help ensure prompt responses to inquiries while maintaining confidentiality. Responsibilities include coordinating treatment plans, monitoring return-to-work, maintaining COIs, and supporting audits with vendors

Qualifications

• Understand terminology used in risk management and claims operations.
• Collect data, write business correspondence, and prepare reports.
• Review documents for completeness and accuracy and ensure timely reporting of claims.
• Foster positive working relationships with teammates, guests, vendors and leaders.
• Maintain confidentiality and act with integrity.

Responsibilities

• Provide day-to-day HR support to team members related to Workers Compensation and On-the-Job Injury (OJI) claims.
• Aid in compliance with risk management policies and procedures, property, occupational injury, auto, general liability, crime policies & umbrella for Toot'n Totum and its related companies.
• Coordinate treatment plans and facilitate injured worker return-to-work with HR, clinics and leadership; guide team members through the claims process and monitor work restrictions for a timely return to full duty.
• Support the Risk Manager to ensure a timely response to all team member inquiries by phone, email, or in-person.
• Work with third party carriers, adjustors and brokers to assist in claims management.
• Provide administrative support to the Risk Manager by drafting communications, managing reports, medical notes, and follow-up with adjusters.

Skills

Risk management

Claims coordination

MS Office

Communication

Time management

Interpersonal skills

Attention to detail

Confidentiality

Tools

Microsoft Office Suite

Claims software

Job description

At Toot 'n Totum, we 're committed to bringing passion and customer focus to the business.

Summary

The Risk Management Coordinator provides functional and administrative support to the Company's Risk Management and claims programs. This position supports the Risk Manager in oversight of the organization's comprehensive insurance and risk management program to include occupational injury, worker's compensation, general liability, property and auto claims. The Risk Management Coordinator works to successfully build and maintain strong team member relationships while embracing empathy and compassion.

Supervisory Responsibilities

None

Essential Duties & Responsibilities

• Provide day-to-day HR support to team members related to Workers Compensation and On-the-Job Injury (OJI) claims.
• Aid in compliance with risk management policies and procedures, property, occupational injury, auto, general liability, crime policies & umbrella for Toot'n Totum and its related companies.
• Coordinate treatment plans and facilitate injured worker successful return-to-work with HR, clinics and leadership; guide team members through the claims process and monitor work restrictions for a successful and timely return to full duty.
• Support the Risk Manager to ensure a timely response to all team member inquiries whether by phone, email, in-person, etc.
• Work with third party carrier representatives, insurance claims adjustors and/or broker to assist in claims management.
• Provide administrative support to the Risk Manager by drafting team member communications, managing work status reports, medical notes/certifications, etc. and regular follow-up with claims adjusters.
• Dispute resolution, guest or vendor incident management
• Support accident investigation activities to include reviewing claims for proper information and cause factors, managing the claim file and conducting follow-up investigations when necessary.
• Maintain Certificates of Insurance (COI) for vendor partners, monitor renewal deadlines to ensure current COIs are on file, coordinate COIs for vendors/suppliers as needed.
• Maintain the Company's fleet program to include vehicle registration, insurance, maintenance records for Company vehicles, fleet cards and MVR records.
• May attend claims reviews with the TPA to help reinforce expectations around on-the-job injury policies and coordinate subsequent action items as needed.
• Collaborate with vendors and third-party providers such as the insurance brokers, insurance carriers, case managers, etc.
• Perform other related duties as assigned.
• Embody personal leadership qualities through the following: Be in the moment to ensure authentic and humanistic interactions. Continuously volunteer discretionary effort and model desired behaviors to drive business results while also leveraging and respecting separate realities. Be curious in interactions, have courageous conversations with others when needed, and take personal accountability for all responsibilities.
• Possess a service mindset and balance risk management activities keeping both the team member perspective and Company's risk exposure in mind.
• Participate in and follow all Toot'n Totum policies, guidelines and procedures (Safety, Anti-Harassment, Ethics, etc.).
• Perform other duties as assigned.

Required Skills & Abilities

• Understand operations and services of a risk management program; including terminology used in risk management and claims operations.
• Understand the methods, techniques and practices of data collection, writing business correspondence, report preparation, coordinating and tracking claims along with reporting corrective actions.
• Compile & interpret claims information to facilitate decision-making; review documents for completeness & accuracy while ensuring all claims are reported & acted upon in a timely manner.
• Establish, maintain and foster positive and effective working relationships with those contacted throughout the course of work; provide efficient, high-level of Guest service to team members, Guests, vendor partners and leaders.
• Clear and concise written and verbal communication skills.
• Excellent organizational and time management skills; keen attention to detail.
• Acts with integrity, professionalism and confidentiality.
• Independently organizes work, sets priorities, meets critical deadlines and follows up on assignments.
• Exercises independent judgment within general policy, legal and procedural guidelines.
• Proficient with Microsoft Office Suite and related software.
• Requires the ability to maintain a high level of trust with stakeholders; must protect the interest of stakeholders and individual professional integrity.
• Basic knowledge of Federal safety and health employment laws such as OSHA, Title VII, FLSA, ADA, HIPAA and ERISA.
• Some travel may be required; generally targeted to benchmarking within the industry, representing Toot'n Totum in industry meetings, periodic site visits for compliance checks and post-accident investigations.

Education & Experi