Risk Incident Response - Project Manager

eBay Inc.; Salt Lake City (UT); On-site; USD 84,000 - 147,000; Full time

Job summary

Join a forward-thinking company as an Incident Manager, where you will play a crucial role in identifying and mitigating risks. You will monitor core risk metrics, coordinate incident responses, and engage with various teams to ensure swift resolution of incidents. This role offers the opportunity to enhance processes and mentor a dedicated support team, all while contributing to a culture of innovation and collaboration. If you thrive in dynamic environments and are passionate about risk management, this position is perfect for you.

Benefits

401(k) eligibility

Paid Time Off

Parental Leave

Health Insurance

Employee Stock Options

Qualifications

• 3+ years of experience in incident management or project management.
• Strong analytical capabilities and strategic perspective.

Responsibilities

• Manage high-severity incidents from inception to resolution.
• Coordinate incident response across multiple teams.

Skills

Incident Management

Project Management

SQL

Effective Communication

Risk Management

Analytical Skills

Problem Definition

Education

Bachelor's Degree

Tools

Tableau

Elasticsearch

Grafana

Excel

Job description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

The Risk Emerging Threats team is a global monitoring unit focused on the quick identification, response, and mitigation of major risk incidents. Our goal is to restore normal operations swiftly and minimize impact to eBay through incident response protocols and cross-team collaboration.

We are seeking an Incident Manager to join our team! This role involves monitoring, alerting, emerging threat identification, and incident response for all core risk metrics and workflows. The Incident Manager will act as a primary point of contact for fraud and system driven risk events and escalations and will quickly assess business, customer, and system impact during unexpected risk events, determining mitigation options.

The successful candidate should be a quick learner who offers a strategic perspective, sound business judgment, qualitative analytical capabilities, and a collaborative working style. They should be self-driven and possess strong intellectual curiosity, skills in problem definition, thorough analysis, and recommendation development. Prior experience in Incident Management or Project Management is essential.

Core Areas of Support:

• Threat Identification:Oversee process to capture and document emerging threats and categorize the threat based on risk assessment, severity, and prioritization.
• Incident Response:Coordinate incident response across stakeholder teams (Risk policy, Engineering, Data Science, etc) including escalating, triage, root cause analysis, and development and execution of mitigation strategy.
• Monitoring:Identify and respond to potential incidents through internal and cross-team detection through internal monitoring process including anomaly detection, real-time alerts, dashboard monitoring and internal escalations.

What you will accomplish:

• Incident Coordination:Manage all high-severity incidents from inception to resolution, ensuring quick and accurate assessment of the issue, identifying the impact to specific business units, and engaging the appropriate resolver group.
• Progress Updates:Provide prompt periodic updates to relevant parties until the root cause is detected and the issue is closed.
• Process Improvement:Contribute to the Incident Management Process by defining process flow, documenting expectations, and assisting in training and guiding impacted parties.
• Documentation:Update and maintain documentation associated with processes and procedures (playbooks).
• Team Development:Mentor and develop the L1 Monitoring support team in the Incident Management process area.
• Troubleshooting:Support the troubleshooting of major issues with core risk metrics.
• Root Cause Analysis:Coordinate efforts to identify root causes and recommend solutions.
• Resolution Coordination:Ensure appropriate resolution paths across multiple partner teams.
• Postmortem Reviews:Conduct postmortem reviews of major incidents with associated teams to drive continuous improvement. Facilitate incident handoff to policy owners for follow-up actions and long-term support.
• Emerging Threat Pipeline:Establish clear communication channels with teams likely to identify or resolve emerging threats

What you will bring:

• Project Management Skills:Ability to manage multiple incidents simultaneously and lead a cooperative effort among team members to react to and resolve incidents.
• Incident Management Expertise:Experience and knowledge of incident management principles and methodologies, specializing in medium/large-scale organizational incident processes.
• Proactive Learning:Continuously seek out new and up-to-date information applicable to the incident manager role and incident process.
• Timely Resolution:Proactively manage the resolution of major incidents, ensuring minimal business impact, and initiate customer concern procedures as appropriate.
• Effective Communication:Communicate the status of major incidents to appropriate partners effectively.
• Risk Management Understanding:Knowledge of risk management in multiple areas such as Fraud Risk, Credit Risk, Buyer Risk, Seller Risk, abuse, and collusion risk, etc.
• Experience:3+ years of experience in risk management, incident management, project management, or related field.
• Technical Skills:Proficiency in SQL, Excel, and a solid understanding of database concepts. Practical experience with analytic tools (Tableau, Elasticsearch, Grafana) is preferred.

#LI-GJP

The base pay range for this position is expected in the range below:

$84,800 - $146,900

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Please see the Talent Privacy Noticefor information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.If you have a need that requires accommodation, please contact us [e-mail]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.