Risk & Compliance Specialist (Southfield, MI)

Proof; Southfield (MI); On-site; USD 53,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision, disability, 4

Phone and Internet stipend

Flexible time off

2 work-from-home days per month

Equipment provided

Job summary

Proof, a fast-growing legal tech startup, seeks a Risk & Compliance Specialist in Michigan to help review cases, gather evidence, and apply enforcement actions while maintaining accurate compliance records. The role communicates with users and partners across the company.

You’ll follow documented processes, manage high-volume cases, escalate when needed, and contribute to cross-functional initiatives to strengthen platform integrity and operational excellence.

Qualifications

• 2–3 years of experience in risk and compliance, trust and safety, operations, or contractor management.
• Structured case reviews, including triage, evidence gathering, clear documentation, and sound enforcement judgment.
• Familiarity with compliance documentation, credentialing, and eligibility workflows.
• Comfortable with data and business intelligence tools; SQL proficiency is a plus.
• Strong organizational and time management skills for managing high volumes of cases.
• Excellent written and verbal communication, including drafting user-facing communications.

Responsibilities

• Review and prioritize incoming cases and take action based on evidence.
• Gather and document evidence via calls, texts, or emails.
• Follow procedures to handle standard cases independently and escalate high-stakes situations.
• Monitor accounts under review and record new findings regularly.
• Execute compliance actions and alert stakeholders as needed.
• Handle escalation calls and clearly communicate resolutions.

Skills

Case reviews

Evidence gathering

Documentation

Enforcement judgment

Data analysis

SQL familiarity

Communication skills

Collaboration

Education

No formal education requirement

Tools

SQL

Job description

We're Proof, a high-growth startup in the legal tech industry, founded in 2017. We offer a best-in-class legal services platform used by thousands of law firms and property management companies. Our platform enables law firms and collections parties to access efficient, transparent, and accessible legal and document delivery services, traditionally out of reach. We are on a path to double our business this year and are building a team to help us scale rapidly.

We welcome individuals from all backgrounds who are eager to help build a future where legal services are readily accessible, affordable, and efficient. If you have curiosity, passion, and a collaborative spirit to drive change in an outdated industry, we want you on our team.

As a Risk & Compliance Specialist, you’ll review cases, gather evidence, take enforcement action, and keep compliance records accurate. You’ll also communicate with Proof’s users and support other teams across the company.

You’ll follow documented procedures to handle standard cases on your own, document your work thoroughly, and upscale unusual or high-stakes situations. Success in this role means resolving risks quickly, producing accurate, well-documented cases, and applying compliance rules consistently, even at high volume.

What You'll Do:

Investigations & Risk

• Review incoming cases, decide which need attention first, and take action based on the type of case and the evidence.
• Gather and document evidence; call, text, or email as needed to gather context and discuss irregularities or recurring patterns.
• Follow documented procedures to handle standard cases independently, and escalte unusual, unclear, or high-stakes situations.
• Keep a closer eye on accounts under review: follow up on open cases and record new findings on a regular cadence.
• Execute compliance actions and assess coverage impact; alert cross-functional stakeholders as needed.
• Handle escalation calls disputing investigation outcomes; communicate resolution actions clearly and professionally.

Signal Detection & Monitoring

• Monitor and action daily alerts and signals indicating anomalies.
• Surface pattern observations within cases and server behavior; escalate larger or recurring trends.

Compliance

• Process identity document submissions for new applicants and document renewals; ensure documentation is complete and meets eligibility requirements.
• Support weekly compliance document maintenance: action expired documents and send compliance outreach communications.
• Support ad hoc internal requests and compliance-related projects.

Server Communications & Enablement

• Handle inbound account update communications and outbound compliance outreach with contractors.
• Contribute to the creation and maintenance of external-facing Help Center articles, ensuring content accurately reflects current processes and requirements.

Data, Reporting & Cross-Functional Collaboration

• Track personal performance metrics.
• Collaborate cross-functionally within the Marketplace Supply organization; participate in Product meetings and submit feature requests as needed.
• Contribute to team process improvement efforts; surface observations and suggestions that support consistency and scalability.
• Assist with account setup, compliance document collection, and activation processing.
• Provide ad hoc support and contribute to marketplace projects as needed.

What You'll Bring:

• 2-3 years of experience in risk and compliance, trust and safety, operations, or contractor management, preferably within a two-sided marketplace or technology platform.
• Demonstrated ability to conduct structured case reviews, including triage, evidence gathering, clear documentation, and sound enforcement judgment, while following established frameworks and playbooks.
• Familiarity with compliance documentation, credentialing, and eligibility workflows; ability to apply rules consistently across varied cases.
• Comfortable with data and business intelligence tools (SQL proficiency is a plus); experience tracking and owning personal performance metrics.
• Strong organizational and time management skills, with the ability to manage a high volume of cases across multiple case types simultaneously while maintaining thoroughness and quality.
• Excellent written and verbal communication skills, including experience drafting clear, professional user-facing communications and handling server escalation calls; experience with independent contractor communications preferred.
• A collaborative, proactive mindset with a genuine interest in platform integrity, compliance, and operational excellence.

Compensation

• Salary range $53,000 - $55,000 based on experience and location

Benefits

• Full time, onsite, salary position
• Medical, dental, vision, disability insurance, and 401k available
• Phone and Internet monthly stipend
• Flexible time off (paid planned and sick time, and paid holidays)
• 2 work-from-home days per month
• Necessary equipment provided

E-Verify

This company participates in E-Verify, for more information view the Participation and Right to Work Posters.