Senior E-filing Specialist (Remote)

OpenKrill; United States; Remoto; USD 60.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Flexible time off

Phone stipend

Internet stipend

Equipment provided

Descrizione del lavoro

Proof is seeking a Senior E-Filing Specialist to serve as the subject matter expert on the filing team. You will manage complex filing work, resolve escalations, and ensure accurate, timely, and high-quality results for clients.

You’ll also investigate issues to prevent recurrence and uphold service quality. The role emphasizes proactive problem solving, cross‑functional collaboration, and adherence to client instructions while maintaining stringent deadlines.

Competenze

• 3+ years of experience in legal e-filing, court filing, legal operations, or similar legal services environments.
• Exceptional attention to detail and commitment to quality.
• Comfortable handling escalations and situations where the answer is not immediately clear.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong judgment and willingness to raise concerns when something appears incorrect or creates risk.

Mansioni

• Complete new case initiations and filings through the entire filing lifecycle, including affidavits, motions, dismissals, and related documents following client instructions and procedures.
• Serve as a point of escalation for complex or high-risk filing situations, researching and resolving rejected filings.
• Work through scenarios where standard procedures do not provide a clear answer, using research and judgment.
• Assist with high-priority or sensitive client matters requiring elevated attention.
• Review exceptions, errors, and filing trends to identify operational risks.
• Meet established turnaround times while maintaining accuracy and quality.

Conoscenze

Attention to detail

Escalation management

Prioritization

Judgment

Descrizione del lavoro

We're Proof, a high-growth startup in the legal tech industry, founded in 2017. We offer a best-in-class legal services platform used by thousands of law firms and property management companies. Our platform enables law firms and collections parties to access efficient, transparent, and accessible legal and document delivery services, traditionally out of reach. We are on a path to double our business this year and are building a team to help us scale rapidly.

We welcome individuals from all backgrounds who are eager to help build a future where legal services are readily accessible, affordable, and efficient. If you have curiosity, passion, and a collaborative spirit to drive change in an outdated industry, we want you on our team.

Position Summary:

The Senior E-Filing Specialist will serve as subject matter expert and problem solver for the team handling complex filing work, resolving escalations and exceptions, and helping ensure we consistently deliver accurate, timely, and high-quality results for our clients. Quality is fundamental to earning and maintaining our clients' trust.

This role is ideal for someone who does not simply ask, “How do I complete this filing?” but also “Why did this issue happen, and how can we prevent it from happening again?”

What You'll Do:

• Complete new case initiations and subsequent filings thru entire filing lifecycle, including affidavits, motions, dismissals, and other case-related documents following client instructions and Proof procedures.
• Serve as a point of escalation for complex, unusual, or high‑risk filing situations, researching and resolving rejected filings and other filing‑related issues.
• Work through scenarios where standard procedures do not provide a clear answer, using research, judgment, and appropriate escalation.
• Assist with high‑priority or sensitive client matters requiring elevated attention.
• Review exceptions, errors, and filing trends to identify areas of operational risk.
• Meet established turnaround times while maintaining a strong focus on accuracy and quality.

What You'll Bring:

• 3+ years of prior experience with legal e‑filing, court filing, legal operations, litigation support, collections, or a similar legal services environment strongly preferred.
• Exceptional attention to detail and commitment to quality.
• Comfortable handling escalations and situations where the answer is not immediately clear.
• Ability to manage multiple priorities and deadlines in a fast‑paced environment.
• Strong judgment and willingness to raise concerns when something appears incorrect or creates risk.

Compensation

• $60,000-65,000 annual salary based on experience and location
• Eligible to participate in company bonus plan

Benefits

• Full time, remote, salary position
• Medical, dental, vision, disability insurance, and 401(k) available
• Flexible time off (paid planned and sick time, and paid holidays)
• Phone and Internet monthly stipend
• Necessary equipment provided

E-Verify

This company participates in E-Verify, for more information view the Participation and Right to Work Posters.