Risk & Claims Office Assistant Lead

Pierce-County-Washington; Tacoma (WA); Hybrid; USD 40,000 - 56,000; Full time

Job summary

Pierce County is seeking an Office Assistant 4 to actively support liability claims, safety operations, and the public records program within the Risk Management division. The role involves working with subject matter experts, interpreting complex documents and policies, and handling claims processing, potentially including your own caseload.

The position emphasizes attention to detail, confidentiality, and cross-team collaboration, with initial in-office time followed by a hybrid work

Qualifications

• Four years of progressively responsible clerical experience AND one year of supervisory responsibility.
• Additional education may substitute for the required experience for a maximum of two years.
• Attach a resume and cover letter.
• As a condition of employment, the applicant will need to authorize and complete a background check.

Responsibilities

• Supervise and coordinate activities of assigned subordinate employees.
• Train staff in departmental procedures, processes, and operation and maintenance of office machines and equipment.
• Investigate grievances involving subordinates and recommend resolution; approve leave requests, over time; schedule vacations for coverage.
• Conduct performance evaluations and develop performance measures and standards.
• Analyze operating procedures to devise efficient methods and analyze data for solutions.
• Consult with management regarding administrative needs; attend management and staff meetings.
• May monitor and control budget; make budget recommendations; authorize departmental purchases.
• Provide information and advice concerning specialized or technical services and related office functions.

Job description

Pierce County is seeking an Office Assistant 4 to actively support liability claims, safety operations, and the public records program within the Risk Management division. The role involves working with subject matter experts, interpreting complex documents and policies, and handling claims processing, potentially including your own caseload.

The position emphasizes attention to detail, confidentiality, and cross-team collaboration, with initial in-office time followed by a hybrid work