Office Assistant III - Risk Management

clarkcountywashington; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Clark County is seeking an experienced administrative professional to supportRisk Management and provide backup for Human Resources functions.

The role entails high confidentiality, independent work, and strong customer service for internal and external contacts. Proficiency with Office 365, Excel, Word, and data entry is essential while managing notary, payments, and records requests.

Qualifications

• Three to five years of advanced administrative support experience.
• Demonstrated effective customer service experience and accounts payable experience is required.
• Experience tracking and responding to public records requests is preferred.

Responsibilities

• Provide advanced administrative support for Risk Management and back up Human Resources functions.
• Maintain county notary program, vehicle use agreements, accounts payable/receivable including invoices and deposits.
• Handle public records requests and extensive data entry using Excel.
• Act as Drupal administrator for internal and external Risk Management websites.

Skills

Customer Service

Microsoft Office

Data Entry

Confidentiality

Communication

Tools

Adobe Acrobat

Excel

Word

Drupal

SharePoint

OnBase

Docusign

Job description

Job Summary

Risk Management is looking for a dynamic candidate to support a variety of programs within the Risk Management Department and as back up for Human Resources functions.

This position provides advanced level customer service to internal or external customers by performing a variety of complex administrative support activities which contribute to efficient office operations and require a thorough understanding of Risk Management and County programs and procedures. A high level of confidentiality must be maintained as well as the ability to work independently and as part of a team.

Microsoft Office 365 will be used on a regular basis. This position will act as first contact with potential claimants and the intake and uploading of tort claims to TPA (Third party administrator) and collecting records will also be a primary function. Responsibility of maintaining the county notary program, vehicle use agreements, accounts payable and receivable duties including invoices, requisitions, and deposits with some purchasing responsibilities. Responding to public records requests and performing extensive data entry requiring higher level Excel skills will be required for this position. In addition, this position will be the Drupal administrator responsible for maintaining and updating internal and external Risk Management web sites.

Furthermore, this position will act as back-up for Human Resources Office Assistant which requires high level customer service, as well as accounts payable, data entry, employment verifications, email maintenance, recruitment advertising, processing new hires (I-9's), document scanning/indexing into OnBase, Docusign routing, generating reports, website updates, timekeeping duties, and answering phones.

Clark County welcomes people of color, and members of the LGBTQ+ communities to enhance its work force and to better reflect the diversity of the community.

First review of candidates will be November 6. This recruitment may close at any time on or after the first review date with no additional notice.

Qualifications

Education and Experience:

Three (3) to five (5) years of responsible and advanced administrative support experience emphasizing multi-tasking and excellent technical experience is required. Demonstrated effective customer service experience and accounts payable experience is required. Experience in tracking and responding to public records requests is preferred.

All combinations of education, experience, and training that demonstrate the ability to perform the work will be considered, including the full range of office and support functions.

Ideal Candidate Strengths

• Experience working in a Risk Management and/or Human Resources environment is highly desirable.
• Ability to use advanced functions in Excel and Word.
• Ability to use advanced functions in Adobe Acrobat.
• Ability to work effectively with the public and staff of federal, state and local agencies.
• Experience handling confidential information.
• Excellent interpersonal communication skills.
• Problem solving skills and ability to research data.
• Exposure to the tort claim process is desirable.
• Knowledge of what subrogation is or knowledge of the subrogation process.
• Knowledge of: General office procedures and practices and of the specialized functions, policies, and procedures of the work unit; spelling, capitalization, punctuation and rules of grammar, and of the formats and clerical procedures used in performing the work; filing and record-keeping procedures; applicable laws, county codes, ordinances, and policies governing the work of the department and assignment; business English; PC computer applications such as word processing, spreadsheets and data bases; basic bookkeeping and/or cashiering methods and practices as required by the position.

Software Capabilities

• Adobe Acrobat
• Workday
• Word
• Excel
• Drupal
• OnBase
• GovQA
• Docusign
• eDiscovery
• Luminos
• RisxFacs
• Cerberus
• SECTOR
• SharePoint

Additional Responsibilities

• Establish and maintain cooperative and effective working relationships; master the more complex department processes, services and functions; operate standard office equipment such as computer software applications, telephones, facsimile machines, copy machines; apply sound judgment in making decisions independently in accordance with established policies, procedures, and regulations; effectively maintain harmonious relationships with customers, including co-workers; diffuse difficult or highly charged situations; follow oral and written instructions; effectively guide and assist other employees; evaluate and improve department service delivery through enhancement of procedures, systems, organizational approaches and record keeping; develop and demonstrate effective customer service techniques; communicate effectively both orally and in written form.