Senior Claims Adjuster

County of Riverside; United States; Hybrid; USD 80,000 - 110,000; Full time

Job summary

County of Riverside is seeking a Senior Liability Claims Adjuster to investigate, adjudicate, negotiate, and direct complex tort claims within a hybrid work framework in Riverside. The role involves managing litigation, reviewing medical reports, and coordinating with excess carriers, departments, and attorneys.

Ideal candidates will have five years of journey-level liability experience, knowledge of California laws, and strong data gathering and reporting skills, with a focus on customer

Qualifications

• Education: Bachelor's degree or equivalent.
• Five years of journey‑level experience investigating general liability, including litigation and managing high exposure and complex files.
• Knowledge of laws regarding personal and property liability; subrogation, medical terminology, insurance reserving, risk analysis, and statistical record keeping.

Responsibilities

• Receive, review, accept or deny public liability claims and evaluate investigations and settlements.
• Provide exceptional customer service to stakeholders and prepare high level summaries.
• Gather and review data, request clarifications, and perform follow ups on claims.
• Conduct investigations, interviews, and site inspections to establish facts and liabilities.
• Represent the County in small claims actions and coordinate with attorneys on litigation.
• Prepare cost/status reports and maintain accurate claims records and documentation.

Skills

Customer service

High level summary

Subrogation recovery

Medical terminology

Insurance reserving

Risk analysis

Statistical record keeping

Education

Bachelor's degree

Job description

Summary

The County of Riverside Department of Human Resources is seeking an experienced and dynamic Senior Liability Claims Adjuster to join the Risk Management Division in Riverside.

The Senior Liability Claims Adjuster will investigate, analyze, adjudicate, negotiate, and direct a diverse range of complex tort claims within assigned monetary authority and manage the litigation aspects of these claims on behalf of the County of Riverside. The types of claims include but are not limited to police practices exposures, child protective services matters, auto accidents, alleged dangerous road condition cases, etc. In addition to managing a pending case count and new claims, the Senior Liability Claims Adjuster will conduct site inspections, prepare quarterly meetings with departments and our excess insurance carriers, attend mediation and court‑imposed settlement conferences, analyze contracts for indemnification and insurance provisions and provide recommendations to county departments and present training to educate stakeholders and peers about Risk Management.

At this time, the position has the opportunity for a hybrid telework schedule based on business need, however job expectations, at times will require in person interaction. Telework may change at any time and you may be expected to report to the office.

Examples of duties

• Receive, review, accept or deny public liability claims including malpractice, property and personal claims; evaluate medical reports and reports of experts to determine extent of liability and damages; evaluate merit of claims and recommend settlement or denial of claims; estimate anticipated settlement value, make adjustments and settle claims within assigned monetary authority.
• Provide exceptional customer service to all stakeholders.
• Provide high level summaries of complex issues.
• Gather and review data, reports, and other claim documentation; request clarifying or additional information; review status and perform necessary follow up.
• Conduct investigations to determine circumstances involved in claims against the County; including interviewing witnesses and inspecting the scene of accidents, injuries, or property damage; prepare investigative report of findings.
• Investigate difficult and complex public liability claims and those involving a greater degree of sensitivity and/or complexity.
• Conduct interviews with parties responsible for damage to County property and injuries to County employees to ensure collection of payments; contact public and private organizations/agencies to obtain collections information; recommend actions necessary to enforce collections including court actions or liens.
• Represent the County in small claims actions.
• Prepare reports of costs and status on active and closed claims.
• Consult attorneys to prepare cases for litigation. Serve as custodian of records; provide subpoenaed records and attest to their validity.
• Assist the program supervisor to develop and maintain claims records and computer record keeping systems; assure accuracy conformance to policies and procedures and accessibility of claims records. Assist attorneys in the preparation of complex case for litigation ensuring the availability and accuracy of all necessary documentation.

Meet the team!

The Human Resources Department strives to effectively serve and partner with our community, departments and employees by leveraging best practices and innovation to foster a thriving county.

Banner promoting job benefits for the County of Riverside

Banner promoting job benefits for the County of Riverside, featuring a cityscape background and the county seal.

Qualifications

Education: Graduation from an accredited college or university with a bachelor's degree or equivalent education (minimum completed units equaling 120 semester/180 quarter).

Experience: Five years of journey‑level experience investigating general liability, including litigation experience and managing high exposure and complex files and property claims including adjusting, and settling a wide variety of claims.

Knowledge of: Rules, regulations, and laws regarding personal and property liability including, but not limited to, general provisions of California Vehicle Code, State and Federal Government Codes, laws and statutes and legal decisions pertaining to personal and property liability; Methods and techniques of subrogation recovery; Technical medical terminology related to the cause and treatment of physical injuries; Practices and procedures of insurance reserving, risk and experience analysis and statistical record keeping.

Ability to: Provide exceptional customer service to all stakeholders, provide high level summary of complex issues, gather and evaluate all information pertinent to liability claims and make appropriate recommendations; Establish and analyze all relevant data, effect necessary control plans, and bring all claims to equitable conclusion; Develop action plan necessary to implement recommendations with a minimum of guidance.

Supplemental information

Job Competencies:

Work Performance Measures

• Effectively analyze and interpret federal and state laws affecting claims.
• Successfully discern and analyze alternatives in technical situations to assist in problem resolution.
• Participate appropriately in meetings as directed by the Workers' Compensation Officer or Liability Claims Program Supervisor.
• Accurately assess and calculate claim settlement costs.
• Successfully analyze information to determine appropriate strategy.
• Sucinctly and clearly develop written reports and recommendations as assigned.
• Skillfully utilize computer and other available technology to maintain claims records, supporting documentation and technical/legal information.
• Meet obligations and commitments.
• Effectively investigate a wide variety of claims, data sources, regulations and laws governing claims.
• Take appropriate actions after carefully determining and analyzing all relevant factors.
• Maintain objectivity and credibility.
• Effectively maintain expertise in claims areas impacting the County including legal climate and trends.
• Appropriately utilize creative problem solving, investigative and analysis techniques.
• Persuasively communicate your findings and recommendations to a variety of audiences including attorneys and insurance representatives.
• Successfully prioritize conflicting timelines ensuring that each case or project receives appropriate time and consideration.

Other Requirements

License: A valid California Driver's License is required at the time of appointment or the ability to arrange transportation for field travel.

The incumbent may be required to use a personal vehicle and provide verification of auto insurance coverage as required by the County of Riverside.

Schedule

At this time, the position has the opportunity for a hybrid telework schedule based on business need, however job expectations, at times will require in person interaction. Telework may change at any time and you will be expected to report to the office.

This position

This position is currently a full‑time companion position with benefits. It is expected that this position will become a full‑time regular position in the near future.

Contact information

Please contact Angela Tavaglione at [e-mail] or [phone]. Please allow 1-2 business days for response.