Office Assistant 4 - Insurance Claims

Pierce-County-Washington; Tacoma (WA); Hybride; USD 40 000 - 56 000; Plein temps

Résumé du poste

Pierce County is seeking an Office Assistant 4 to actively support liability claims, safety operations, and the public records program within the Risk Management division. The role involves working with subject matter experts, interpreting complex documents and policies, and handling claims processing, potentially including your own caseload.

The position emphasizes attention to detail, confidentiality, and cross-team collaboration, with initial in-office time followed by a hybrid work

Qualifications

• Four years of progressively responsible clerical experience AND one year of supervisory responsibility.
• Additional education may substitute for the required experience for a maximum of two years.
• Attach a resume and cover letter.
• As a condition of employment, the applicant will need to authorize and complete a background check.

Responsabilités

• Supervise and coordinate activities of assigned subordinate employees.
• Train staff in departmental procedures, processes, and operation and maintenance of office machines and equipment.
• Investigate grievances involving subordinates and recommend resolution; approve leave requests, over time; schedule vacations for coverage.
• Conduct performance evaluations and develop performance measures and standards.
• Analyze operating procedures to devise efficient methods and analyze data for solutions.
• Consult with management regarding administrative needs; attend management and staff meetings.
• May monitor and control budget; make budget recommendations; authorize departmental purchases.
• Provide information and advice concerning specialized or technical services and related office functions.

Description du poste

The first six months of training and work will be in office. Then the role becomes hybrid.

Why It's a Great Opportunity:

Join Pierce County's Risk Management team as an Office Assistant 4 actively supporting liability claims, and safety operations, and leading the public records program for the division. You'll work closely with subject matter experts, interpret complex documents and policies, and help support claims processing, potentially including your own caseload of claims. This is an opportunity to apply your analytical skills and judgment to work that helps protect the County and support its employees.

Why It's a Great Department:

The Finance & Enterprise Services Department delivers enterprise-wide services that support every County department and many external partners, ensuring Pierce County operates effectively, efficiently, and with strong public stewardship. Finance & Enterprise Services staff provide a broad portfolio of high-impact, countywide services, including budgeting and performance management, fiscal services, procurement and contracting, information technology, general services, fleet services, and risk management.

Employees have the opportunity to work on strategic, enterprise-level initiatives, collaborate across departments, provide the operational and technical backbone which ensures the smooth delivery of services across the organization, and deliver critical analysis and decision support that informs leadership and shapes County priorities. The Finance & Enterprise Services Department is focused on creating a culture where employees can help improve service delivery to make a meaningful impact on County operations and the community. The Department leads with safety, empowerment, and collaboration to create an environment where every person can contribute, challenge ideas, and continuously improve.

Learn more about Finance and Enterprise Services Information here.

How to be Successful in the Role:

Success in this role requires exceptional attention to detail, strong organizational skills, sound judgment, and a commitment to confidentiality and compliance. You'll independently manage complex assignments, interpret policies and procedures, and communicate effectively with colleagues across all levels of inside and outside Pierce County. Experience in insurance, liability claims, legal support, or public-sector operations will help you navigate the work and support your team effectively.

Your Future in this Role:

Working for Pierce County means joining an organization that supports your growth. We offer leadership development, online learning, and many training opportunities to help you build skills at every stage of your career. This support helps you succeed in your role and contribute to strong communities, reliable services, and access for all residents.

Core Daily Responsibilities:

• Supervise and coordinate activities of assigned subordinate employees. Determine work procedures, prepare work schedules and determine methods for expediting workflow. Issue instructions and oversee work for accuracy, neatness and conformance to procedures and policies.
• Train staff in departmental procedures, processes, and operation and maintenance of office machines and equipment.
• Investigate grievances involving subordinates and recommend resolution; recommend promotional and disciplinary actions; approve leave requests, over time; schedule vacations to assume adequate coverage for assigned work area.
• Conduct performance evaluations and develop performance measures and standards.
• Analyze operating procedures to devise most efficient methods of accomplishing work. Analyze data gathered, develop information and consider available solutions. Participate in the analyses, recommendation and implementation of new systems, policies and procedures.
• Consult with management regarding administrative needs; attend management and staff meetings.
• May monitor and control budget; make budget recommendations; authorize departmental purchases.
• Provide information and advice concerning specialized or technical services rendered and related office functions, including response to the most complex and difficult problems and questions raised by the public served or staff.

A classification description with a more detailed list of essential functions can be found here.

Additional education may substitute for the required experience for a maximum of two years.

• Four years of progressively responsible clerical experience AND
• One year of supervisory responsibility. Additional education may substitute for the required experience for a maximum of two years.
• Attach a resume and cover letter.

As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case and will not necessarily remove an applicant from consideration.

Our Recruitment Practices:

This is a competitive and meritorious selection process. Pierce County applications are reviewed by human hiring staff in accordance with the qualifications listed for the position. Pierce County understands applicants may use AI tools when preparing application materials. We recognize these tools can make the process easier; however, we ask that everything you submit genuinely reflects your own experience, skills, knowledge, and writing style.

During the interview process, you may be asked to demonstrate your skills, including writing and subject knowledge, and to speak to your experience in your own voice. Applicants should be prepared to respond to interview questions without relying on AI-generated responses or reading prepared answers from a screen. Any misrepresentation may result in disqualification or separation.

Applicants whose qualifications most closely align with the County's needs will be eligible for further consideration. Notification of application status typically occurs within two to three weeks after the closing date. Some applicants may receive short notice to participate in additional selection steps, which may include assessments, phone screens, or interviews.

Upon offer, compensation is based on a range of job-related factors, including the requirements of the role, your skills and experience, and internal pay equity.

Our Welcoming Workplace Commitment:

Pierce County is committed to fostering a Welcoming Workplace where employees are supported, respected, and able to thrive. We believe a strong public workforce is representative of the community it serves and that fair and just access to opportunity strengthens public service.

Guided by the County Executive's Forward Together mission, Pierce County works to build communities that are safe, welcoming, and connected. This same commitment shapes how we recruit, develop, and retain our employees. County employees make a direct and visible impact in the lives of residents every day, and we invite you to join us in helping keep Pierce County a place people are proud to call home.