Risk Claims Manager

CrossCountry Freight Solutions Inc; Phoenix (AZ); Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical, Vision, Dental Insurance

Paid time off

EAP

401k retirement plan with match

Paid community volunteer time

Job summary

CrossCountry Freight Solutions Inc is seeking a Risk Claims Manager in the Compliance department. The role focuses on managing auto liability and workers' compensation claims, ensuring sound settlements, and conducting investigations per policy.

The position supports remote work possibilities and reports to the Senior Director of Compliance. The candidate will handle property and auto claims, coordinate with insurers, and reduce losses with strong negotiation and analytical skills.

Qualifications

• Seven or more years of extensive claims experience in a senior-level, individual-contributor role.
• Strong knowledge of liability claims administration and litigation avoidance.
• Thorough understanding of medical treatments, torts, venues, and jurisdictional matters with investigative skills.

Responsibilities

• Personally investigate and manage the company's claims with insurance partners to set reserves.
• Identify claims needing escalation during intake and gather information for resolution.
• Directly manage property, auto, and workers' compensation claims; engage defense counsel as needed.
• Provide excellent customer service to insureds/claimants by phone.
• Prepare statistical reports of claims activity and lead file reviews on request.
• Ensure compliance with government regulations and minimize losses.
• Foster a positive, professional work atmosphere and collaborate with staff.
• Perform other duties as assigned.

Skills

Senior-level claims experience

Independent decision-making

Negotiation skills

Cross-functional collaboration

Education

Bachelor's degree in a related field

Tools

Microsoft Word

Microsoft Excel

Job description

Company Overview

CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!

Job Title

Risk Claims Manager

Department

Compliance

Job Status

Exempt

Direct Reports

Yes

Job Summary

The Risk Claims Manager directly manages the company's auto liability and workers' compensation claims. This is an individual-contributor role with no direct reports — the Risk Claims Manager will manage claims for physical property damage, auto vehicle damage, and other verifiable damage, rather than overseeing a claims staff. The role ensures complete and sound claim settlements, legal reviews, and investigations in accordance with company policies and procedures, and directly manages workers' compensation claims, including return-to-work documentation and modified duty job offers. The Risk Claims Manager will recommend measures to reduce or eliminate losses due to accidents and injuries.

This position has the potential to be remote.

Essential Job Duties

• Personally investigate and manage the company's claims. Work with insurance companies to set claim reserves.
• Identify claims that require escalation to the insurance company during intake and gather all relevant information needed for claim resolution.
• Directly manage property damage, auto damage, and workers' compensation claims; handle serious losses, retain and direct defense counsel, and attend mediations and depositions as needed.
• Provide excellent customer service when speaking with insureds/claimants by phone.
• Prepare statistical reports of claims activity and submit reports/findings as requested; lead claim file reviews as requested.
• Ensure the company takes appropriate measures to minimize claim losses and comply with government regulations.
• Create a positive and productive work atmosphere by communicating and behaving professionally and collaboratively with all employees.
• Other duties as assigned.

Minimum Requirements

• At least seven (7) years of extensive claims experience in a senior-level, individual-contributor claims role.
• Extensive knowledge of liability claims administration, including litigation avoidance.
• Thorough understanding of complex medical treatments, treatment outcomes, tort, venue, and jurisdictional matters, along with highly developed investigative and analytical skills.
• Demonstrated success exercising independent decision-making, problem-solving, and effective negotiation skills.
• Ability to collaborate effectively with cross-functional teams.
• Excellent verbal and written communication, presentation, interpersonal, and analytical skills.
• Proficiency with word processing and spreadsheet software; Microsoft Windows, Word, and Excel preferred.

Benefits

• Medical, Vision, Dental, Supplemental, and Life Insurances available.
• Paid time off, paid holidays, paid community volunteer time
• Employee Assistance Program (EAP)
• 401k retirement plan with match

SALARY RANGE

$85,000-95,000 (based.on education and years of experience)

REPORTS TO

Senior Director of Compliance

DIRECT REPORTS

No

LOCATION

Must be located in or near Kansas City, KS, Las Vegas, NV, Denver, CO, Bismarck, ND, Dallas, TX, Houston, TX, San Antonio, TX, Omaha, NE, Phoenix, AZ, Salt Lake City, UT.

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