Risk Assessment Specialist

Autura; Boston (MA); Remote; USD 65,000 - 75,000; Full time

Job summary

A leading company in revolutionizing city operations through innovative software solutions is seeking a Risk Assessment Specialist. In this role, you'll manage payment processing, identify risks, and ensure company protections. Flexible PST hours and a comprehensive benefits package including 100% remote work are provided.

Benefits

Competitive pay and annual performance reviews

100% fully paid benefits package (health, dental, vision)

401(k) with matching contribution

Open Paid Time Off

100% Remote work

Qualifications

• 1-3 years in related roles like Debt Collector or Accounts Receivable Clerk.
• Ability to analyze data and identify patterns.
• Knowledge of debt collection laws.

Responsibilities

• Identify potential risks and debts of AVP transactions.
• Reach out to customers with overdue accounts.
• Maintain accurate collection data and generate reports.

Skills

Data analysis

Risk assessment

Communication

Job description

What We Do:

Autura is towing the line when it comes to revolutionizing how cities, counties, and states use software to revitalize operations for towers, law enforcement, government officials, and vehicle owners. We're not just driving change; we're leading it with our innovative SaaS software solutions. Our identity is fueled by four dynamic solutions: Towing, Marketplace, Data, and Parking. Each crafted to tow-tally enhance safety and efficiency at its core. Autura is committed to paving the road to a safer, smarter future for all.

Our Mission? We're not just changing lanes; we're determined to set the industry standard and tow the technology game to the next level.

About the Role:

As a Risk Assessment Specialist, you will oversee and facilitate the payment processing of AVP transactions. This includes identifying delinquent accounts and working with customers to reconcile. Additionally, you will help to ensure the company is adequately protected through preventative measures and operational policies; they will work closely with different departments to implement risk management practices and monitor ongoing risks. This role will adopt a PST schedule with typical hours expected to be from 9am-5pm.

What You'll Be Doing:

• Proactively identify potential risks & debts of AVP transactions through data analysis, stakeholder feedback, and platform monitoring.
• Identifying high-risk accounts early on and taking proactive measures to minimize potential losses.
• Reaching out to customers with overdue accounts via phone, email, or mail to discuss payment options.
• Implementing collection tactics like escalating accounts to finance and/or legal departments when necessary.
• Maintaining accurate collection data, generating reports on collection performance, and identifying trends to inform risk management strategies. Keep track of accounts receivable on a daily basis.
• Educating internal stakeholders on risk management procedures and best practices.
• Ensuring adherence to internal policies regarding risk management, including the management of buyer account statuses when violating AVP policies.
  
  

About You:

• 1-3 years of experience as a Call center agent, Debt Collector, Accounts Receivable Clerk, Collections Agent or similar role.
• Ability to analyze data, identify patterns, and assess risk associated with each debt.
• Identify potential issues and developing effective solutions to mitigate risks. Finding creative solutions to resolve complex debt collection issues.
• Effectively interacting with customers in a professional and assertive manner to negotiate payment terms.
• Understand the importance of collecting on as many debts as quickly as possible.
• Be able to spot even the small errors.
• Understand the laws that govern debt collection.
  
  

Who We Are & Benefits:

Autura is committed to providing modernized benefits and cultural perks.

• Competitive pay and annual performance reviews
• Option for 100% fully paid benefits package including health, dental, vision
• 401(k) with a matching company contribution
• Open Paid Time Off
• 100% Remote work
  
  

Autura is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. We purposefully cultivate a workplace where team members can thrive authentically and tenaciously to innovate, grow, and achieve both individual and shared goals. We recognize that creating an inclusive environment requires continuous effort and a willingness to adapt. As we continue to grow, we will proactively adapt our practices to embrace the diverse future ahead, promoting a culture of opportunity for all.

Equal Opportunity Employer:

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

For California residents, please reference our privacy policy here.

For this role, the base salary range is $65,000.00-$75,000.00. Total compensation also includes a competitive benefits package. A salary offer will be determined by several factors including experience, skill level, education, internal pay equity, and other relevant business considerations. We review all team members pay and compensation programs regularly to ensure competitive and fair pay.