Legal Intake Case Evaluation Manager

Pemberton Personal Injury Law Firm; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A prominent personal injury law firm is seeking a Legal Intake Case Evaluation Manager to act as the first point of contact for prospective clients. This role involves exceptional communication, guiding clients through the intake process, and maintaining accurate records. Candidates should have strong interpersonal skills, previous legal intake experience, and the ability to build rapport. This position offers flexibility for remote work or in-office opportunities in Wisconsin, depending on candidate preference.

Qualifications

• Strong communicator with ability to establish trust.
• Previous experience in legal intake or related field.
• Supervisory experience preferred.

Responsibilities

• Handle inbound inquiries and connect with potential clients.
• Guide clients through the intake process.
• Train intake specialists and streamline procedures.

Skills

Communication

Empathy

Persuasiveness

Teamwork

Job description

We are seeking a highly skilled Legal Intake Case Evaluation Manager to serve as the first point of contact for individuals seeking legal assistance. This role requires exceptional communication skills, the ability to connect with potential clients, and a strong understanding of how to convey the firm’s value in a way that inspires confidence. The ideal candidate will be able to engage with prospective clients, guide them through the intake process, and ensure they feel supported and informed as they take the next steps. This is an opportunity for someone who thrives in conversations, can assess needs quickly, and understands the importance of building trust from the very first interaction. This individual will lead a team of Legal Intake Specialists. This position may be in-office in Wisconsin or remote for all USA-based applicants. Compensation is dependent on experience, and qualified applicants should outline their salary expectations in their cover letter. If you have a talent for engaging with people and guiding them through important decisions, we encourage you to apply. Please submit your resume along with a brief cover letter outlining why you would be a great fit for this role! Responsibilities: • Professionally handle inbound inquiries and connect with potential clients. • Clearly explain the firm’s services and approach in a way that resonates with individuals seeking legal representation. • Build rapport, ask the right questions, and ensure a smooth transition for those moving forward with the firm. • Maintain accurate records of all interactions and assessments. • Work closely with attorneys and staff to ensure a seamless experience for new clients. • Working closely with attorneys and legal assistants to ensure smooth case transitions • Coordinating with the marketing team on lead generation strategies • Training intake specialist or support staff as needed. • Streamlining intake procedures to improve efficiency. • Monitoring intake metrics and reporting trends to leadership. • Implementing strategies to improve client conversion rates. Qualifications: • A strong communicator who can immediately establish trust and credibility. • Someone with a natural ability to guide conversations • and ensure potential clients understand their options. • A professional who is empathetic yet persuasive, ensuring clients feel supported while confidently moving forward. • Previous experience in legal intake, client relations, management in sales, retail, etc., or a related field. • Previous supervisory experience. • Team player who works well with others.

• Professionally handle inbound inquiries and connect with potential clients. • Clearly explain the firm’s services and approach in a way that resonates with individuals seeking legal representation. • Build rapport, ask the right questions, and ensure a smooth transition for those moving forward with the firm. • Maintain accurate records of all interactions and assessments. • Work closely with attorneys and staff to ensure a seamless experience for new clients. • Working closely with attorneys and legal assistants to ensure smooth case transitions • Coordinating with the marketing team on lead generation strategies • Training intake specialist or support staff as needed. • Streamlining intake procedures to improve efficiency. • Monitoring intake metrics and reporting trends to leadership. • Implementing strategies to improve client conversion rates.