Risk Administrator 1

Express Employment Professionals - Cincinnati East; Bend (OR); On-site; USD 32,000 - 37,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a Risk Services Administrator I in Bend, OR. The role supports claims administration, risk management operations, and insurance processes.

You will be the point of contact for customers, claimants, vendors, and internal stakeholders, ensuring accuracy and timely resolution. This full-time position offers $23.00 to $27.00 per hour DOE, and requires 1-3 years of admin/support experience, proficiency with Microsoft Office, and

Qualifications

• High school diploma or GED required.
• Associate degree in Business Administration, Risk Management, Insurance, or related field preferred.
• 1-3 years of admin support, customer service, claims, insurance, risk management or related office experience.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with claims management or risk management systems preferred.
• Strong data entry and recordkeeping skills.

Responsibilities

• Receive, review, and process incoming claims and incident reports.
• Maintain accurate claim files, records, and supporting documentation.
• Provide professional customer service and respond to inquiries regarding claims and insurance matters.
• Enter and manage claim data within risk management systems.
• Support adjusters with documentation, payment processing, and claim follow-up activities.
• Prepare reports, spreadsheets, and other administrative documents.
• Manage department mail, email communications, and document distribution.
• Assist with insurance certificates, compliance reporting, and policy administration.
• Coordinate meetings, schedules, and special projects as assigned.
• Ensure confidentiality and accuracy of all records and information.

Education

High school diploma or GED

Associate degree in Business Administration

1-3 years administrative experience

Microsoft Office proficiency

Data entry and recordkeeping

Tools

Microsoft Office Suite

Claims management software

Document management systems

Multi-line phone systems

Job description

Risk Services Administrator I

Location: Bend, OR
Pay: $23.00 - $27.00 per hour DOE
Schedule: Full-Time, Monday-Friday (40 hours per week)

Position Summary

We are seeking a detail-oriented and customer-focused Risk Services Administrator I to support claims administration, risk management operations, and insurance-related processes. This role serves as a key point of contact for customers, claimants, vendors, and internal stakeholders while ensuring accurate claim documentation, administrative support, and timely resolution of risk-related matters.

Key Responsibilities

• Receive, review, and process incoming claims and incident reports.
• Maintain accurate claim files, records, and supporting documentation.
• Provide professional customer service and respond to inquiries regarding claims and insurance matters.
• Enter and manage claim data within risk management systems.
• Support adjusters with documentation, correspondence, payment processing, and claim follow-up activities.
• Prepare reports, spreadsheets, and other administrative documents.
• Manage department mail, email communications, and document distribution.
• Assist with insurance certificates, compliance reporting, and policy administration.
• Coordinate meetings, schedules, and special projects as assigned.
• Ensure confidentiality and accuracy of all records and information.

Qualifications

• High school diploma or GED required.
• Associate degree in Business Administration, Risk Management, Insurance, or a related field preferred.
• 1-3 years of experience in administrative support, customer service, claims administration, insurance, risk management, or a related office environment.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Experience with claims management, document management, or risk management systems preferred.
• Strong data entry and recordkeeping skills.

Skills & Abilities

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal abilities.
• High attention to detail and accuracy.
• Ability to prioritize tasks and manage multiple responsibilities.
• Effective problem-solving and critical-thinking skills.
• Ability to handle confidential information with professionalism and discretion.
• Ability to work independently and collaboratively in a fast-paced environment.

Equipment & Software Used

• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Risk management and claims administration software
• Document management systems
• Multi-line phone systems
• Standard office equipment, including printers, scanners, and copiers

Desired Qualities

The ideal candidate is dependable, organized, detail-oriented, and customer-focused. They demonstrate professionalism, adaptability, strong judgment, and a proactive approach to problem-solving while maintaining a high level of accuracy and confidentiality.

Expected Results

Successfully support risk management and claims operations by maintaining accurate records, processing claims efficiently, providing exceptional customer service, supporting adjusters and stakeholders, and ensuring timely, organized, and compliant handling of risk-related documentation and communications.

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