Rising Store Leader—Pharmacy & Retail Ops

Walgreens; Sterling (IL); On-site; USD 45,000 - 72,000; Full time

Job summary

Walgreens seeks an experienced store operations leader to supervise customer service associates and the front end, supporting Pharmacy and Retail Store performance. You will partner with the Store Manager to drive store operations, staffing, and profitability, ensuring a high standard of service.

Responsibilities include coaching teams, analyzing performance data, and maintaining compliance with company policies. The role may require flexibility and potential relocation within Walgreens assets.

Qualifications

• Bachelor’s degree with solid academic record or Walgreens internship; or HS diploma with 2 years supervisory exp.
• Demonstrated leadership abilities, ethical conduct, communication, and business acumen.
• Completion of Store Manager training program (LEAP) or equivalent within 12 weeks.
• Fluent in English (reading/writing/speaking).
• Willingness to work flexible schedule including extended days, evenings, weekends.
• Willingness to be promoted to Store Manager; may relocate within Walgreens assets.
• Able to transfer to other Walgreens retail assets within the same hiring area.

Responsibilities

• Supervises customer service associates and designated hitters; manages front end and store operations.
• Resolves customer complaints and drives a positive customer experience.
• Leads recruitment, hiring, performance management, and disciplinary actions for team members.
• Analyses financial and performance data; collaborates with Store Manager to identify sales opportunities.
• Supports Pharmacy during busy periods; may serve as a pharmacy technician when needed.
• Ensures store assets are protected; maintains safety and compliance with laws and policies.

Skills

Leadership

Customer service

Communication

People management

Decision making

Education

Bachelor’s degree or equivalent (or Walgreens internship)

High School Diploma/GED with 2 years supervisory experience

Tools

POS systems

Pharmacy operations software

Job description

Walgreens seeks an experienced store operations leader to supervise customer service associates and the front end, supporting Pharmacy and Retail Store performance. You will partner with the Store Manager to drive store operations, staffing, and profitability, ensuring a high standard of service.

Responsibilities include coaching teams, analyzing performance data, and maintaining compliance with company policies. The role may require flexibility and potential relocation within Walgreens assets.