Rider Support Tech Specialist: Customer Care & Guidance

SRAM; Indianapolis (IN); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Annual Bonus

Medical, dental, and vision insurance

401(k) with company match

Life and disability insurance

Paid time off

Job summary

SRAM is seeking a Rider Support Technical Support Representative to provide expert sales and technical assistance to SRAM riders.

You will offer accurate product information by phone and email, support direct orders, and relay feedback to product teams to improve SRAM.com and product experiences.

The role emphasizes direct-to-consumer service, strong bicycle knowledge, and excellent English communication, with bilingual skills considered a plus.

Qualifications

• Direct-to-consumer customer service experience.
• Strong written and verbal communication in English.
• Bicycle mechanical knowledge and aptitude.
• Ability to work independently and as part of a team.
• Fast, accurate professional writing and typing.
• Willingness to learn on the job through training and interaction.
• Bilingual in Spanish, Italian, French, German or Dutch preferred.

Responsibilities

• Provide technical product support and advice to customers
• Demonstrate working knowledge of SRAM products and help identify information gaps
• Deliver accurate, timely product information to consumers via phone and email, meeting targeted KPIs for both channels
• Support consumer direct order management for specific product lines
• Provide timely, accurate feedback on sram.com and products to supporting teams

Skills

Customer service

Communication

Bicycle knowledge

Problem solving

Independent work

Typing speed

Learning on the job

Bilingual

Tools

Zendesk

Salesforce

Microsoft Word

Excel

SAP

Job description

SRAM is seeking a Rider Support Technical Support Representative to provide expert sales and technical assistance to SRAM riders.

You will offer accurate product information by phone and email, support direct orders, and relay feedback to product teams to improve SRAM.com and product experiences.

The role emphasizes direct-to-consumer service, strong bicycle knowledge, and excellent English communication, with bilingual skills considered a plus.