Rider Tech Support Specialist - Customer & Product Expert

Sram Corporation; Chicago (IL); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Life and disability insurance

Paid time off

Annual Bonus

Job summary

SRAM is seeking a Rider Support Technical Support Representative to deliver technical product support and sales assistance to SRAM riders in the USA. You will provide accurate information by phone and email, leverage knowledge of SRAM products, and help customers resolve issues with a customer-focused approach.

The role emphasizes strong communication, mechanical bicycle knowledge, and the ability to work independently or as part of a team, with bonuses and comprehensive benefits included.

Qualifications

• Provide technical product support and advice to customers.
• Demonstrate working knowledge of SRAM products and help identify information gaps.
• Deliver accurate, timely product information to consumers via phone and email, meeting targeted KPIs for both channels.
• Provide timely, accurate feedback on sram.com and products to supporting teams.
• Strong written and verbal communication skills (English); bicycle mechanical knowledge/aptitude.
• Proficiency with Zendesk, Salesforce, Microsoft Word, and Excel.
• Bilingual in Spanish, Italian, French, German, or Dutch (preferred).

Responsibilities

• Provide technical product support and advice to customers.
• Demonstrate knowledge of SRAM products and identify information gaps.
• Deliver accurate, timely product information via phone and email to meet KPIs.
• Provide feedback to supporting teams about SRAM.com and products.
• Communicate clearly in English, both written and verbal.
• Learn quickly through on-the-job training and customer interactions.

Tools

Zendesk

Salesforce

Excel

SAP knowledge

Job description

SRAM is seeking a Rider Support Technical Support Representative to deliver technical product support and sales assistance to SRAM riders in the USA. You will provide accurate information by phone and email, leverage knowledge of SRAM products, and help customers resolve issues with a customer-focused approach.

The role emphasizes strong communication, mechanical bicycle knowledge, and the ability to work independently or as part of a team, with bonuses and comprehensive benefits included.