Rider Support Technical Advisor — Help Cyclists

SRAM; Chicago (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Annual Bonus

Medical, dental, and vision insurance

401(k) with company match

Life and disability insurance

Paid time off

Job summary

SRAM, based in Chicago, seeks a Rider Support Technical Support Representative to provide sales and technical assistance to SRAM riders.

You will deliver technical product support via phone and email, apply knowledge of SRAM products, and assist with direct orders. The role emphasizes meeting KPIs, accurate information, and timely feedback to teams. A passion for helping riders and strong English communication are essential.

Qualifications

• Direct-to-consumer customer service experience.
• Strong written and verbal English communication.
• Bicycle mechanical knowledge/aptitude.
• Strong virtual team communication and problem-solving.
• Fast and accurate professional writing and typing.
• Quick learner through on-the-job training.
• Passion for helping riders.
• Preferred: bilingual in Spanish, Italian, French, German, or Dutch.
• Proficiency with Zendesk, Salesforce, Word, and Excel.
• SAP knowledge.

Responsibilities

• Provide technical product support and advice to customers
• Demonstrate working knowledge of SRAM products and help identify information gaps
• Deliver accurate, timely product information to consumers via phone and email, meeting targeted KPIs for both channels
• Support consumer direct order management for specific product lines
• Provide timely, accurate feedback on sram.com and products to supporting teams

Skills

Customer service

Written communication

Verbal communication

Bicycle mechanics knowledge

Problem-solving

Team communication

Typing speed

Tools

Zendesk

Salesforce

Microsoft Word

Excel

SAP

Job description

SRAM, based in Chicago, seeks a Rider Support Technical Support Representative to provide sales and technical assistance to SRAM riders.

You will deliver technical product support via phone and email, apply knowledge of SRAM products, and assist with direct orders. The role emphasizes meeting KPIs, accurate information, and timely feedback to teams. A passion for helping riders and strong English communication are essential.