Rider-Focused Bike Service Technician | Tech & Sales

Specialized Retail Stores LLC; Santa Rosa (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive health care

401(k) with match

8 weeks paid parental leave

Employee discounts

Job summary

Specialized Retail Stores LLC is seeking a Service Technician in Santa Rosa, California, who will be the front line point person for the brand. The role involves working directly with riders to offer solutions and enhance rider satisfaction.

Responsibilities include providing exceptional customer service, maintaining product expertise, and assisting with bike sales. Benefits include competitive healthcare, a retirement plan, and generous leave policies. We encourage applicants from all backgrounds to apply.

Qualifications

• Ability to work in a business schedule, including weekends.
• Ability to stand for extensive periods, walk, kneel, or reach; lift at least 50lbs.

Responsibilities

• Meet and connect with riders, give options and advice.
• Speak authoritatively on technical matters related to bicycles.
• Assist customers enthusiastically and courteously.
• Maintain knowledge of merchandise and keep current with new products.

Skills

Passion for cycling and the Specialized brand

Excellent communication skills

Bike shop / bike mechanic experience

Job description

Specialized Retail Stores LLC is seeking a Service Technician in Santa Rosa, California, who will be the front line point person for the brand. The role involves working directly with riders to offer solutions and enhance rider satisfaction.

Responsibilities include providing exceptional customer service, maintaining product expertise, and assisting with bike sales. Benefits include competitive healthcare, a retirement plan, and generous leave policies. We encourage applicants from all backgrounds to apply.