Ride Operator – Upper Lot Attractions

Universal Studios Hollywood; Los Angeles (CA); On-site; USD 26,174 - 31,684; Part time

Benefits offered by this job

Complimentary admission to Universal

Tickets for friends & family

Discounts on food and merchandise

Employee events

Resume building workshops

Growth opportunities

Wellness programs

Outdoor work environment

Job summary

Universal Studios Hollywood is seeking a Ride Operator for the Upper Lot Attractions in Los Angeles. You will load and unload guests, enforce safety rules, and provide friendly service throughout the ride experience.

Seasonal position requiring 18+ years old, ability to stand for long periods, and willingness to work nights, weekends, and holidays. Pay starts at $19 per hour with raises after 1,000 hours.

Qualifications

• Must be 18 years old or older

Responsibilities

• Efficiently loading and unloading guests on to the attraction.
• Ensuring guests comply with safety restrictions of the attraction and using SOPs.
• Cleaning and maintaining the attraction facility both guest facing and back of house.
• Distributing, collecting, sorting, and cleaning 3D glasses.
• Assisting gate pass holders and accommodating guests with special needs.
• Greeting guests entering and waiting at preload; bidding farewell after ride.

Job description

Ride Operator – Upper Lot Attractions

Job no: SB26-ULRIDE-GEN
Work type: Seasonal
Location: Los Angeles
Categories: USH – Operations, Park & Resorts Operations

Benefits

• Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
• Earn complimentary tickets for your friends and family
• Discounts on food and merchandise
• Special events for employees (preview nights for new attractions/events)
• Building lifelong friendships
• Resume building workshops
• Growth opportunities
• Wellness programs

Responsibilities

• Efficiently loading and unloading guests on to the attraction.
• Ensuring guests comply with and meet all safety restrictions of the attraction. Demonstrating knowledge of the ride’s "Standard Operating Procedures", which include ensuring guests’ are safely secured prior to enabling the attraction.
• Responsible for cleaning and maintaining the attraction facility both guest facing and back of house.
• Distribute, collect, sort, and clean 3D glasses.
• Promptly and efficiently ensuring ‘Gate A’ pass holders are loaded into the attraction. Ensuring guests with special needs are accommodated.
• Greeting and interacting with guests as they enter and when waiting at the preload. As guests exit the attraction, saying good bye, wishing them a good day etc.
• Promoting and providing extraordinary guest service for both internal and external guests; answering questions and offering information in a courteous manner as well as seeking to provide assistance to guests.
• Utilizing themed interaction with the guests to provide a unique and encompassing experience.
• Understanding and demonstrating the proper use of safety practices and ensuring department standards are maintained and safety policies for the park are upheld.
• Monitor and maintain a safe and secure environment for both team members and guests of all ages, following all company guidelines and protocols.
• Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere.
• Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions.
• Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages.
• Performing other duties as assigned.

USH Rides and Attractions include

• Despicable Me
• Silly Swirly Fun Ride
• DreamWorks Theater
• The Simpson’s Ride
• Wizarding World of Harry Potter
• The Secret Life of Pets: Off the Leash

Qualifications

• Must be 18 years old or older

Job Demands

• Must be able to walk or stand for extended periods of time
• Must frequently lift and/or move up to 50 lbs, frequently lift and/or move up to 50 lbs with assistance
• The noise level is generally moderate to high
• Team Members are subject to a variety of weather conditions, including but not limited to: heat, sun exposure, cold, and inclement weather. Depending on the assigned location, work can be almost exclusively outdoors

Schedule

• Must be available to work at least 4 days per week throughout the peak seasons to include a rotation of mornings, evenings, weekends, and holidays

Pay

• $19 per hour (After 1,000 hours worked, pay increases to $23/hr)

Additional Information

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles’ Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

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