Ricoh Production Field Service Technician

Pacific Office Automation Inc.; Albuquerque (NM); On-site; USD 40,000 - 55,000; Full time

Job summary

Pacific Office Automation is seeking a Ricoh Production Field Service Technician based in Albuquerque. The role focuses on maintaining and repairing office equipment, requiring strong communication and mechanical skills. Candidates should have prior experience with office equipment and a commitment to excellent service.

Benefits

Paid Training and Certification

Company paid trips

Qualifications

• 2+ years supporting copier/printer office equipment.
• Good knowledge of computers and networks.
• Certification/hands-on experience with product lines like Ricoh and Canon.

Responsibilities

• Maintain and repair assigned territory machines.
• Meet and exceed departmental service and profitability goals.
• Conduct service calls and assist the Sales department with demos.

Skills

Communication skills

Customer service skills

Mechanical aptitude

Troubleshooting skills

Organizational skills

Computer literacy

Job description

Career Opportunities with Pacific Office Automation

Careers At Pacific Office Automation

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Ricoh Production Field Service Technician

Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Company Benefits:

Pacific Office Automation offers a competitive salary and an outstanding benefits program, including:

• Paid Training and Certification

• Company paid trips

Primary Objectives/Scope: Maintain and repair assigned territory machines. Meet and exceed departmental service and profitability goals.

Responsibilities: Other duties may be assigned to meet business needs

• Routinely demonstrates and creates a helpful and positive work culture.

• Encourages and builds positive relationships and communicates effectively with all co-workers and outside customers and vendors.

• Conducts self at all times in accordance with the companies Code of Conduct.

• Meet or exceed team productivity goals on key performance measurements.

• Meet or exceed all inventory integrity goals including line-item accuracy and dollar value variance.

• Meet or exceed financial targets including parts cost per call.

• Maintain technical knowledge on all products.

• Make recommendations to Branch Technical Manager for any identified service training needs.

• Assist Sales department with sales demos as requested.

• Perform service calls on those machines showing up on “Excessive Activity and 3 and 30” report.

• Perform tech-assist calls with other members of the service team.

• Service machines for assigned account base consisting of major accounts, escalated accounts, etc. as assigned.

Requirements

Qualifications: Successful candidates will have 2+ years supporting copier / printer office equipment. He/she will also have good basic knowledge of computers and computer networks. Additionally, candidates should possess a strong work ethic and have a track record of personal growth & development.

• Product Lines Pacific Office Automation supports: Konica Minolta, Ricoh, Canon, Sharp, Oce, Lexmark, HP.

Certification and/or hands-on experience with one or more of these product lines is required.

• Excellent communication skills, verbal and written; strong customer service skills.

• Strong relationship management skills with customers, vendors and employees within the company required.

• Exceptional mechanical aptitude & demonstrated skills required; and proven troubleshooting skills handling digital office equipment.

• Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities.

• Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions.

• Must have strong ethics and work as an effective, collaborative team member.

• Strong Computer literacy - Fiery / controller experience is a plus.

• A self-starter with the ability to work extra hours as necessary and during peak periods.

Working Conditions:

Physical demands: Standing, bending, kneeling, sitting, walking, speaking, regular application of basic manual skills (driving, keyboard, eye/hand coordination). Working with hands – manual dexterity. Must be able to lift up t0 50 lbs.

Mental demands: Problem-solving, verbal communication, customer contact, comprehending technical documents & instructions, multi-tasking, mental acuity.