RHS Services Assistant II

MSU - Michigan State University; East Lansing, Northern (MI, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Michigan State University seeks a Community Support Specialist (RHS Services Assistant II) to provide clerical support for the Mason-Abbot/Snyder-Phillips community. Responsibilities include answering phones, triaging concerns, scheduling appointments in Outlook, mail routing, and maintaining files in a busy residence hall setting.

Ideal candidates will have a high school diploma, 1–3 years of related experience, and familiarity with MSU systems (EBS, RMS, Web Requisitioning).

Qualifications

• Knowledge of MSU accounting and personnel forms, policies, and procedures.
• Ability to work proficiently with Microsoft Word, Excel, Access, PowerPoint, RMS, Web Requisitioning, EBS, and Document Viewer.
• Valid vehicle operator’s license.
• Self-starter with a work orientation towards delivering outstanding Spartan experiences and teamwork.
• Ability to multi-task with frequent interruptions.

Responsibilities

• Answer phones and triage concerns for residents.
• Schedule appointments in Outlook calendar.
• Sort and deliver mail and maintain departmental files.
• Order supplies and process reimbursements in MSU EBS.
• Reserve spaces and assist with housing-related issues.
• Collaborate with hall staff and other stakeholders to ensure smooth operations.

Skills

Multi-tasking

Phone etiquette

Organizational skills

Time management

Education

High school diploma or equivalent

1–3 years related experience

Tools

Outlook calendar

MSU RMS

Web Requisitioning

EBS

Document Viewer

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Vehicle operator’s license

Job description

Position Summary

The Community Support Specialist (RHS Services Assistant II) in the Mason-Abbot/Snyder-Phillips community performs general clerical duties in support of a Community Director and the community of a MSU Residence Hall including duties such as answering phones, triaging concerns, scheduling appointments in Outlook calendar, sorting and delivering mail, establishing and maintaining departmental files, and ordering supplies. Other duties include entering information in the MSU EBS system to process various reimbursements, ordering key core changes for residents, processing administrative requests, reserving spaces, collaborating with other staff in the hall/neighborhood, and helping with housing-related issues.

Minimum Requirements

Knowledge normally acquired through a high school education; one to three years of related and progressively more expansive work experience in typing, filing and reconciling accounts and using word processing, spreadsheet, database desktop publishing and/or presentation software; or equivalent combination of education and experience.

Desired Qualifications

Knowledge of MSU accounting and personnel forms, policies, and procedures; ability to work proficiently with Microsoft Word, Excel, Access, PowerPoint, RMS, Web Requisitioning, EBS, and Document Viewer; valid vehicle operator’s license; self-starter who demonstrates a work orientation towards ‘Delivering Outstanding Spartan Experiences", problem, solving, organization, taking initiative, leadership, working as part of team, and learning for continuous development; ability to multi-task with frequent interruptions.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Resume

Work Hours

STANDARD 8-5

Bidding eligibility ends October 6, 2026 at 11:55 P.M.