Residence Hall Services Specialist

MSU - Michigan State University; East Lansing, Northern (MI, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Michigan State University seeks a Community Support Specialist (RHS Services Assistant II) to provide clerical support for the Mason-Abbot/Snyder-Phillips community. Responsibilities include answering phones, triaging concerns, scheduling appointments in Outlook, mail routing, and maintaining files in a busy residence hall setting.

Ideal candidates will have a high school diploma, 1–3 years of related experience, and familiarity with MSU systems (EBS, RMS, Web Requisitioning).

Qualifications

• Knowledge of MSU accounting and personnel forms, policies, and procedures.
• Ability to work proficiently with Microsoft Word, Excel, Access, PowerPoint, RMS, Web Requisitioning, EBS, and Document Viewer.
• Valid vehicle operator’s license.
• Self-starter with a work orientation towards delivering outstanding Spartan experiences and teamwork.
• Ability to multi-task with frequent interruptions.

Responsibilities

• Answer phones and triage concerns for residents.
• Schedule appointments in Outlook calendar.
• Sort and deliver mail and maintain departmental files.
• Order supplies and process reimbursements in MSU EBS.
• Reserve spaces and assist with housing-related issues.
• Collaborate with hall staff and other stakeholders to ensure smooth operations.

Skills

Multi-tasking

Phone etiquette

Organizational skills

Time management

Education

High school diploma or equivalent

1–3 years related experience

Tools

Outlook calendar

MSU RMS

Web Requisitioning

EBS

Document Viewer

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Vehicle operator’s license

Job description

Michigan State University seeks a Community Support Specialist (RHS Services Assistant II) to provide clerical support for the Mason-Abbot/Snyder-Phillips community. Responsibilities include answering phones, triaging concerns, scheduling appointments in Outlook, mail routing, and maintaining files in a busy residence hall setting.

Ideal candidates will have a high school diploma, 1–3 years of related experience, and familiarity with MSU systems (EBS, RMS, Web Requisitioning).